Product Support Specialist
Vanta83,000 - 98,000 USD/year
- Full Time
- Junior (1 to 2 years)
Not SpecifiedCompensation
Entry Level & New Grad, Junior (1 to 2 years)Experience Level
Full TimeJob Type
NoVisa
Healthcare, Enterprise SoftwareIndustries
Requirements
Candidates should possess a Bachelor's degree in Computer Science, Engineering, or a related field, and have at least 3 years of experience in a technical support or product support role, with a strong understanding of SaaS applications and customer support methodologies. Experience with troubleshooting complex technical issues and collaborating with development teams is highly desirable.
Responsibilities
The Product Support Engineer will provide global support covering all issues related to the Veeva product suite, support client administrators across multiple organizations, troubleshoot critical production issues affecting end-users, handle inquiries regarding technical issues and information requests, and gather information for analysis to propose resolutions or workarounds. They will also document new processes and maintain existing documentation, acting as a client-facing representative for the Development and Product teams.
Skills
Troubleshooting
Technical Support
SaaS
Client Support
Problem Solving
Documentation
Configuration
Installation
Data Integrity
System Administration
Veeva Systems
Quality and regulatory software solutions provider
About Veeva Systems
Veeva Systems offers software solutions for quality, regulatory, and advertising claims management, focusing on consumer products and chemical companies. Their cloud-based platform provides visibility and traceability throughout the product journey, ensuring compliance with regulations and accelerating time-to-market. Unlike competitors, Veeva has specialized expertise in both the Life Sciences and Chemical sectors, allowing them to effectively address industry-specific challenges. The company's goal is to help clients efficiently bring safe and compliant products to market.
Key Metrics
Pleasanton, CaliforniaHeadquarters
2007Year Founded
$6.8MTotal Funding
IPOCompany Stage
Enterprise Software, Healthcare, Consumer GoodsIndustries
5,001-10,000Employees