Product Sppt Tech Advisor 2 at IQVIA

Bengaluru, Karnataka, India

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

N/AIndustries

Requirements

Bachelor's Degree (Req)
Master's Degree (Req)
2 years of related experience (Req)
Good knowledge of latest JavaScript Frameworks (React.js); Good to have Node.js, TypeScript, and others (Good to have - DotNet OR Java application development and support skills)
Good knowledge of Postgres database programming and troubleshooting skills
Experience working on complex systems’ support where multiple interfaces are connected with application
Very good understanding of: ITIL, AWS hosting (Cloud hosting), Production Support, Troubleshooting skills, Log Analysis, Serverless architecture, DevOps (specially CI and CD), ServiceNow Ticketing tool
Flexible to work in 24x7 shifts
Good problem solving skills
Nice attitude
Work is primarily achieved by an individual or through project teams, with emphasis on technical/discipline knowledge rather than managing people
Requires the application of expertise in professional area(s) to achieve results
Progression within the Career Band reflects increasing depth of professional knowledge
Working knowledge of support processes and working in support environment

Responsibilities

Work with IT and project management teams to identify key project milestones and implementation timelines
Work with customers and project management teams to gather requirements and translate them into technical specifications
Day to day management of the ticketing queue
Hosts internal meetings and advises on timeline progression
Ensures all tickets are up to date
Provides snapshot of any projects and status
Responsible for various administrative tasks
Participate in QA, UAT & production launch support related to various customer engagements
Collaborate with product development team to help support platform functionality
Provide Tier 3 technical support
Help drive resolutions to remediate both routine and non-routine support where permanent solutions designed to improve the customer experience
Participates in project activities, analytical, investigative and other fact-finding work in support of technology products

Skills

Key technologies and capabilities for this role

React.jsNode.jsTypeScript.NETJavaPostgreSQLITILAWS

Questions & Answers

Common questions about this position

What technical skills are required for this Product Support Tech Advisor role?

Candidates need good knowledge of latest JavaScript Frameworks like React.js, Postgres database programming and troubleshooting, experience with complex systems support involving multiple interfaces, and strong understanding of ITIL, AWS hosting, Production Support, troubleshooting, log analysis, serverless architecture, DevOps (CI/CD), and ServiceNow.

Is this role remote or does it require office work?

This information is not specified in the job description.

What is the salary or compensation for this position?

This information is not specified in the job description.

Does this role involve shift work?

Yes, candidates should be flexible to work in 24x7 shifts.

What makes a strong candidate for this position?

Strong candidates have a Master's Degree, 2 years of related experience, good problem-solving skills, a nice attitude, and the listed technical expertise in JavaScript frameworks, Postgres, ITIL, AWS, DevOps, and support processes.

IQVIA

Advanced analytics and clinical research services

About IQVIA

IQVIA provides advanced analytics, technology solutions, and clinical research services specifically for the life sciences industry. Their services utilize extensive data resources and technology to create connections within healthcare, allowing clients to gain insights that help speed up the development and marketing of new medical treatments. This process is facilitated by their IQVIA Connected Intelligence™ system, which offers quick and flexible insights. IQVIA stands out from competitors by focusing on patient privacy, employing various technologies to protect individual data. The company's goal is to enhance healthcare outcomes by supporting biotech, pharmaceutical, and medical device companies, as well as researchers and government agencies, in understanding diseases and advancing medical science.

Durham, North CarolinaHeadquarters

1998Year Founded

$3,526MTotal Funding

POST_IPO_EQUITYCompany Stage

Cybersecurity, Biotechnology, HealthcareIndustries

10,001+Employees

Risks

Rapid advancement of cancer vaccines may disrupt traditional clinical research models.

Proliferation of disparate technological solutions causes technology overload in clinical trials.

Generative AI technologies face challenges in adoption due to data privacy concerns.

Differentiation

IQVIA leverages advanced analytics and big data for life sciences solutions.

The company offers privacy-enhancing technologies to protect individual patient data.

IQVIA's AI Assistant provides rapid, actionable insights for healthcare and life sciences.

Upsides

Increased adoption of decentralized clinical trials enhances patient-centric study designs.

AI-driven drug discovery accelerates identification of potential drug candidates.

Expansion of telemedicine facilitates remote patient monitoring and data collection.

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