Product Specialist at S&P Global

Dallas, Texas, United States

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$90,000 – $110,000Compensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Financial Services, Capital MarketsIndustries

Requirements

Experience level, skill set, training, licenses, and certifications relevant to post-trade software support
Ability to handle complex software and data issues requiring detailed investigation
Knowledge of post-trade services including asset servicing, securities and cash processing, and post-trade analytics
Willingness to work on-site with clients in locations worldwide

Responsibilities

Provide support and consultancy services to clients for resolution of software and data issues
Work directly with clients, product engineering, business analysis, and DBA teams to resolve issues satisfactorily
Provide direct support to clients by phone, email, and CRM tools
Log incidents, understand problems, prioritize, assess impact and risks independently, and resolve issues effectively
Collaborate with colleagues and external partners for escalated issues and manage them through to resolution
Stay up to date with new features and functionality enhancements in supported applications
Assist in requirements gathering and delivery of Change Requests
Assist in preparation of specification documents, business requirements, and impact assessments
Assist in project implementation, providing system knowledge and process understanding

Skills

Key technologies and capabilities for this role

Post-Trade ProcessingAsset ServicingSecurities ProcessingCash ProcessingPost-Trade AnalyticsIssue ResolutionClient SupportData InvestigationTroubleshootingFinancial Software

Questions & Answers

Common questions about this position

What is the salary range for this Product Specialist role?

The anticipated base salary range is $90,000 to $110,000 for US candidates, with final salary based on geographic location, experience, skills, training, licenses, and certifications. This role is also eligible for an annual incentive plan.

What are the office locations or work arrangement for this position?

The team supports global customers from offices in Dublin, New Delhi (Gurgaon), Singapore, and Dallas. There is potential opportunity for specialists to work on site with clients in locations worldwide.

What skills or experience are required for the Product Specialist role?

The role requires skills in providing support and consultancy for complex software and data issues, detailed investigation, incident logging, problem prioritization, impact assessment, and collaboration with clients, product engineering, business analysis, and DBA teams.

What is the team like at IMActionsTM?

IMActionsTM is an international team of industry experts who architect and deliver intelligent post-trade software to capital markets globally, with a proven history of transforming business models for premier financial institutions.

What growth opportunities are available in this role?

The position offers a great opportunity for growth within the company, including potential to work on site with clients worldwide.

S&P Global

Provides financial information and analytics services

About S&P Global

S&P Global provides financial information and analytics to a wide range of clients, including investors, corporations, and governments. The company offers services such as credit ratings, market intelligence, and indices, which help clients understand and navigate the global financial market. S&P Global's products work by utilizing advanced data analytics and research to deliver insights that assist clients in making informed decisions and managing risks. Unlike many competitors, S&P Global has a diverse range of divisions, including S&P Global Ratings and S&P Dow Jones Indices, which allows it to cater to various financial needs. The company's goal is to support clients in driving growth while also committing to corporate responsibility and positive societal impact.

New York City, New YorkHeadquarters

1917Year Founded

IPOCompany Stage

Data & Analytics, Financial ServicesIndustries

10,001+Employees

Benefits

Health Insurance

Unlimited Paid Time Off

Professional Development Budget

401(k) Company Match

Family Planning Benefits

Employee Discounts

Risks

Integration challenges with new acquisitions like ProntoNLP may cause operational issues.

Increased competition from AI-driven platforms like Brooklyn Investment Group.

Dependence on volatile credit ratings market could impact revenue stability.

Differentiation

S&P Global integrates advanced AI tools for superior financial analytics capabilities.

The company offers comprehensive ESG solutions, meeting growing sustainability demands.

S&P Global's diverse divisions provide a wide range of financial services globally.

Upsides

Acquisition of ProntoNLP boosts data analytics and sentiment scoring capabilities.

Rising demand for ESG data enhances S&P Global's market position.

Expansion into India strengthens S&P Global's research and insights offerings.

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