Product Owner at Intercom

Montreal, Quebec, Canada

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Logistics, E-commerceIndustries

Requirements

Master's degree in Computer Science, Engineering, Operations Management or equivalent practical experience
3+ years product management and passion to solve user problems
Certified as Scrum Master or PMP (asset)
Experience in the Logistics Sector
Experience working with CRM-like platforms
Experience with key product management, agile development principles
Experience delivering complex technology products which require attention to detail
Strong understanding of modern development practices and planning processes
Exceptional organizational, analytical and problem-solving skills
Demonstrated ability to define, measure and analyze processes to identify improvement opportunities
A strong taste for innovative projects and a will to learn new technologies / test out new ideas
Experience with cloud platforms (Azure, AWS, etc.) and common development paradigms (git, APIs, etc.)
Experience with Microsoft Power Platform suite (asset)
Working knowledge of modern application architecture
Solid documentation skills and backlog grooming skills
Ability to drive the team to success and create bonds with developers, QA, etc

Responsibilities

Capture, document and prioritize product requirements with stakeholders
Provide visibility and guidance to management on the End-to-End Visibility Platforms roadmap implementation progress
Maintain a healthy backlog of features and experiments
Work closely with assigned multi-function teams (product management, software development, operations, finance, etc.) to ensure we're building the best products
Perform product demos
Investigate inefficiencies in our systems / processes and suggest improvement opportunities
Help support effort to identify and remove technical debt in our existing systems
Act as a SME on products in place
Act as a leader within a cross-disciplinary scrum team

Skills

Product Management

Scrum

PMP

Agile

Azure

AWS

Git

APIs

Microsoft Power Platform

CRM

Backlog Grooming

Intercom

Customer communication platform for businesses

About Intercom

Intercom provides a customer communication platform that enables businesses to connect with their customers through personalized messaging and automation. The platform includes tools for live chat, email marketing, and customer support, allowing companies to manage interactions in one place. Intercom operates on a subscription model, offering various pricing tiers based on the features and scale needed by clients, which range from small startups to large enterprises across different industries. What sets Intercom apart from its competitors is its integration of multiple communication tools and analytics features, which help businesses assess the effectiveness of their customer engagement strategies. The main goal of Intercom is to enhance customer experience by facilitating better communication between businesses and their customers.

San Francisco, CaliforniaHeadquarters

2011Year Founded

$234.2MTotal Funding

SERIES_DCompany Stage

Consumer Software, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

We reward our people - All full-time Intercom employees are offered a rewards program that includes competitive base salary, bonus, equity, and benefits.

We love to learn - There are so many opportunities here to learn and build a career. We support employees' growth by offering a wide range of continuing education options, including core skills, management training, and guided learning.

We take employee wellbeing seriously - We offer comprehensive healthcare coverage, including medical, dental, and vision, as well as employee assistance programs and mental health resources. We also offer flexible time off, significant paid family leave, and more.

The world has changed. So has the way we work - The majority of our employees say they prefer a hybrid model of work—some in-office time, some WFH—so that's our current approach. No matter what, though, we're committed to listening to our team.

Risks

Emerging startups offer similar solutions at lower prices, threatening market share.

Major tech companies' AI advancements may outpace Intercom's offerings.

Stricter data privacy regulations could increase compliance costs for Intercom.

Differentiation

Intercom integrates live chat, email marketing, and support into a single platform.

The platform supports over 600 million monthly active end users globally.

Intercom's analytics tools help businesses measure communication strategy effectiveness.

Upsides

Demand for AI-driven support solutions enhances Intercom's offerings.

Omnichannel communication trends align with Intercom's integrated messaging solutions.

E-commerce expansion drives demand for robust customer support systems like Intercom.

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