Product Operations Manager - Employer Services

Location Type: Remote Employment Type: Full-time

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Company Description

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to work towards their financial goals and help them save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments. We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.

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Job Description

Experian is seeking a Product Operations Manager to join our Employer Services team and help shape the future of Human Resources compliance and outsourcing. This is an exciting opportunity to contribute to a new business at Experian, guiding the market reach of our products. We are looking for a candidate who thrives in a startup atmosphere and instills confidence in both internal and external partners.

As the Product Operations Manager, you will strengthen the operations of our Employer Services Product team, driving smoother execution and faster outcomes. You will lead the charge in architecting scalable operational frameworks, instilling best practices, and driving team collaboration to accelerate product development and elevate customer experience. Your mandate is to eliminate friction, operationalize strategy, and empower our Product Managers (PMs) to operate at their highest leverage.

This role is ideal for a curious thinker with deep HR Tech experience who excels in productive environments. You will develop and scale product operations infrastructure, with an emphasis on AI-powered tools, data-driven insights, and strategic enablement. You will report to Experian's Senior Director of Product Management.

What you'll do:

Strategic Enablement & Product Empowerment

• Lead the product operating model—defining rituals, tools, templates, and dashboards that align with team goals and lifecycle stage needs.
• Champion the use of AI tools to standardize and accelerate the development of user stories, documentation, and competitive intelligence gathering.
• Partner with PMs to identify operational pain points and implement tooling, templates, and frameworks to guide decision-making and execution velocity.

Process Optimization & Workflow Management

• Systematize and improve product development workflows.
• Reduce manual work by introducing automation and tooling for documentation, communication planning, and collaboration.
• Maintain and evolve the Product team's tech stack, ensuring tools are adopted and delivering measurable value.

Insights and Data Activation

• Transform product insights into strategic action by managing how data is captured and used across the Product organization.
• Partner with Finance, Data, and GTM teams to track performance and develop dashboards to guide product investment and prioritization decisions.

Leadership and Go-to-Market

• Be the connective tissue between Product, Engineering, Legal, Compliance, Customer Success, and Marketing.
• Orchestrate go-to-market planning by developing product launch frameworks.
• Ensure tight coordination with Product Marketing to translate product readiness into messaging, enablement, and launch success.

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Qualifications

• 7+ years of product management or related experience creating software products.
• Knowledge of human capital management systems and HR/Payroll/Tax related product offerings.
• Experience prioritizing multiple work items.
• Familiarity with Agile methodologies.