Director, Inbound Product Management - People Technology

Atlanta, Georgia, United States

Apply with AI Apply

Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Enterprise Software, Cloud Computing, Human Resources TechnologyIndustries

Requirements

Candidates must possess at least 10 years of experience in product management or technical consulting for enterprise platforms, with a proven track record of driving product strategy and architecture at scale. A deep understanding of enterprise software engineering practices, SaaS architecture, and HR technology, including modern HR service delivery models and employee experience platforms, is essential. Familiarity with AI/automation, particularly involving large language models and intelligent automation frameworks, is also required, along with the ability to identify and implement AI use cases in employee workflows.

Responsibilities

The Director will own the product strategy for employee experience, collaborating with outbound product management to evolve ServiceNow's People Experience product and technical strategy. Responsibilities include infusing AI into the employee experience by identifying and championing AI-driven use cases, bridging technical depth with strategic impact by prioritizing investments and shaping roadmaps, and leading with a customer-centric mindset by building partnerships with global people stakeholders to understand pain points and translate feedback into solutions. The role also involves delivering scalable, global, and configurable solutions, and collaborating cross-functionally with various teams to bring high-impact employee capabilities to market.

Skills

Product Strategy

Employee Experience

Product Management

Technical Strategy

Engineering Collaboration

Global People

Onboarding

Virtual Agents

Automation

Predictive Insights

ServiceNow

Cloud-based platform for digital workflows

About ServiceNow

ServiceNow offers a cloud-based platform that helps businesses automate and manage their operations, improving efficiency and enhancing customer and employee experiences. The Now Platform includes applications for IT operations, customer service, human resources, and security operations, all accessible over the internet. Targeting large enterprises across various industries, ServiceNow operates on a software-as-a-service (SaaS) model, generating revenue through subscription fees and professional services. The company's goal is to streamline business processes and drive digital transformation for its clients.

Santa Clara, CaliforniaHeadquarters

2004Year Founded

$81.5MTotal Funding

IPOCompany Stage

Consulting, Consumer Software, Enterprise SoftwareIndustries

10,001+Employees

Benefits

Generous family leave

Flexible PTO

Matched Donations

Retirement benefits

Annual learning stipends

Paid volunteer time

Risks

Competitors like Nvidia and Google Cloud may outpace ServiceNow in AI advancements.

Over-reliance on AWS infrastructure could pose risks if AWS changes its strategy.

The departure of Era Software's co-founder may lead to strategic shifts within ServiceNow.

Differentiation

ServiceNow's Now Platform offers comprehensive digital workflow solutions across multiple business functions.

The company focuses on large enterprises, providing tailored solutions for diverse industries.

ServiceNow's SaaS model ensures steady recurring revenue through subscription fees.

Upsides

ServiceNow's partnership with AWS enhances AI-powered workflows, driving enterprise innovation.

The integration with Crowe Cyber Economic Risk Analyzer boosts ServiceNow's cybersecurity capabilities.

ServiceNow's AI-driven campaign with Idris Elba increases brand visibility and engagement.

Land your dream remote job 3x faster with AI

Try Jobo Free