Chainlink Labs - Product Operations Lead

Position Overview

• Location Type: Remote
• Employment Type: FullTime
• Salary: Not provided

Chainlink Labs is the primary contributing developer of Chainlink, the decentralized computing platform powering the verifiable web. Chainlink is the industry-standard platform for providing access to real-world data, offchain computation, and secure cross-chain interoperability across any blockchain. Chainlink Labs helps power verifiable applications for banking, DeFi, global trade, and gaming by collaborating with some of the world’s largest financial institutions, notably Swift, DTCC, and ANZ. Chainlink Labs also works with top Web3 teams, including Aave, Compound, GMX, Maker, and Synthetix. Chainlink Labs was ranked in Newsweek’s 100 Most Loved Workplaces 2023 in both the United States and United Kingdom.

About the Role

We’re looking for a Product Operations Lead to help build and scale the operational backbone of our Product organization. As our first dedicated Product Ops hire, you’ll work closely with the Chief Product Officer and play a pivotal role in shaping how we operate - from planning and execution to insights and iteration. As a member of the Business Operations team, this is a high-impact role for someone who thrives at the intersection of strategy, process, and data. You’ll work cross-functionally with Product, Engineering, Design, GTM and other key teams to drive clarity, accountability, and operational excellence. If you’re energized by building from 0→1, love connecting dots across systems, and want to help a growing team operate at its best, we’d love to connect.

Your Impact

• Establish and drive core product operating rhythms, including roadmap planning, sprint execution, release coordination, and retrospectives to enable consistent, high-quality delivery.
• Lead strategic, cross-functional programs with Product Leadership—such as quarterly planning, cross-product forums, and tracking of initiatives like platform modernization and compliance readiness.
• Define, track, and operationalize product success metrics in partnership with Product, Engineering, and Data teams; create dashboards to inform decisions and improve visibility into product health and team velocity.
• Introduce and maintain standardized documentation practices (e.g., specs, release notes, decision logs) to enhance knowledge sharing, streamline onboarding, and reduce silos.
• Launch and manage a lightweight but effective Voice of the Customer or Feedback Operations program to ensure user and partner insights are consistently informing product strategy.

Requirements

• Strong analytical and operational skills: Able to define KPIs, analyze product data, build dashboards, and drive data-informed decisions.
• 5–8+ years of relevant experience: Background in Product Operations, Business Operations, or similar roles supporting product teams.
• Process development and optimization: Experience designing and improving product development processes (e.g., roadmap planning, sprint rituals, release management).
• Product lifecycle knowledge: Not explicitly stated, but implied by the role requirements.

Application Instructions

Not provided in the original job description.