Product Manager - Workforce Management at Assembled

San Francisco, California, United States

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$180,000 – $225,000Compensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, SaaSIndustries

Requirements

Minimum of 3 years of product management experience in fast-growing tech environments (Enterprise SaaS experience strongly preferred)
Collaborative style, with a track record of partnering across functions

Responsibilities

Work with prospects and customers to deeply understand problems and needs, including conducting research and interviews, partnering across functions, and analyzing feedback and usage data
Collaborate with engineering and design teams to design and deliver impactful solutions, providing clear requirements and direction, prioritizing key features, and removing blockers
Evangelize the product vision and roadmap to internal and external stakeholders, sharing the "why" behind key decisions and rallying teams around the product strategy
Foster a culture of experimentation and iteration, designing ways to test and validate new features or strategies, measuring impact and adoption, and incorporating learnings
Drive product performance and key metrics, reporting on insights to leadership and cross-functional teams, and crafting strategies to drive adoption and value
Champion high product quality, holding a high bar for usability, visual design, and relevance to complex user workflows
Foster a fast-paced, growth-mindset, empathetic culture, thriving in ambiguity and change, and proactively shaping the function and culture
Bring strategy to life by growing the market-leading workforce management product to solve new customer needs and expanding into critical new use cases like capacity planning, potentially involving hard forecasting math, AI, and techniques to automate workflows and schedule thousands of people
Partner closely with support teams at top brands and meet with prospects to paint the vision, learn about their problems, and understand what resonates
Grease the works across the company to make everything go smoother, from understanding impact to enabling teams, evangelizing new ways to leverage AI, and shouting out wins

Skills

Product Management

Workforce Management

Capacity Planning

BPO Collaboration

Customer Support Operations

Product Strategy

Assembled

Optimizes workforce management for customer support

About Assembled

Assembled optimizes workforce management for customer support teams by providing a platform that enhances the efficiency of service operations. The platform includes features like advanced scheduling, real-time monitoring, and data analytics, which help businesses manage their customer service more effectively. It serves a range of clients, from small businesses to large corporations, by using artificial intelligence and automation to improve team performance. Key features include adherence reports that track agent schedules and real-time performance data to maintain high service uptime. Assembled operates on a subscription-based model, allowing clients to access its tools for a recurring fee, which supports ongoing updates and improvements. The main goal of Assembled is to reduce operational costs, boost agent productivity, and enhance customer satisfaction by ensuring that support teams are optimally staffed and managed.

San Francisco, CaliforniaHeadquarters

2018Year Founded

$68.8MTotal Funding

SERIES_BCompany Stage

Enterprise Software, AI & Machine LearningIndustries

51-200Employees

Benefits

Competitive compensation and equity package

Insurance coverage

401(k)

CSA Credit

Stipend for use at any Assembled customer

Professional development stipend

Wellness stipend

Risks

Competition from CRM giants like Salesforce may threaten market share.

Rapid AI advancements require continuous innovation, straining resources.

Economic downturns could reduce client spending on workforce management tools.

Differentiation

Assembled offers AI-driven workforce management tailored for customer support teams.

The platform integrates seamlessly with tools like Google Calendar and Slack.

Assembled provides real-time data analytics for optimizing customer support operations.

Upsides

Raised $51M in Series B funding for product development and innovation.

Increased demand for remote work solutions aligns with Assembled's capabilities.

Growing need for omnichannel support enhances Assembled's market relevance.

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