Product Manager - Workforce Management at Assembled

San Francisco, California, United States

Apply Now

$180,000 – $225,000Compensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, SaaSIndustries

Requirements

Minimum of 3 years of product management experience in fast-growing tech environments (Enterprise SaaS experience strongly preferred)
Collaborative style, with a track record of partnering across functions

Responsibilities

Work with prospects and customers to deeply understand problems and needs, including conducting research and interviews, partnering across functions, and analyzing feedback and usage data
Collaborate with engineering and design teams to design and deliver impactful solutions, providing clear requirements and direction, prioritizing key features, and removing blockers
Evangelize the product vision and roadmap to internal and external stakeholders, sharing the "why" behind key decisions and rallying teams around the product strategy
Foster a culture of experimentation and iteration, designing ways to test and validate new features or strategies, measuring impact and adoption, and incorporating learnings
Drive product performance and key metrics, reporting on insights to leadership and cross-functional teams, and crafting strategies to drive adoption and value
Champion high product quality, holding a high bar for usability, visual design, and relevance to complex user workflows
Foster a fast-paced, growth-mindset, empathetic culture, thriving in ambiguity and change, and proactively shaping the function and culture
Bring strategy to life by growing the market-leading workforce management product to solve new customer needs and expanding into critical new use cases like capacity planning, potentially involving hard forecasting math, AI, and techniques to automate workflows and schedule thousands of people
Partner closely with support teams at top brands and meet with prospects to paint the vision, learn about their problems, and understand what resonates
Grease the works across the company to make everything go smoother, from understanding impact to enabling teams, evangelizing new ways to leverage AI, and shouting out wins

Skills

Key technologies and capabilities for this role

Product ManagementWorkforce ManagementCapacity PlanningAIBPO CollaborationCustomer Support OperationsProduct Strategy

Questions & Answers

Common questions about this position

What is the salary range for the Product Manager role?

The salary range is $180K - $225K.

Is this position remote or hybrid?

The position is hybrid.

What skills are required for this Product Manager position?

Key skills include working with prospects and customers to understand problems, collaborating with engineering and design teams to deliver solutions, and evangelizing product vision and roadmap to stakeholders.

What is the company culture like at Assembled?

Assembled has a highly collaborative team environment with rigorous discussion and debate, a small team of phenomenal PMs from diverse backgrounds innovating in AI, and a focus on delighting customers and problem-solving.

What makes a strong candidate for this Product Manager role?

Strong candidates can articulate important problems to delight customers and grow the business, partner closely with support teams and prospects, collaborate across functions, and bring strategy to life in workforce management and AI use cases.

Assembled

Optimizes workforce management for customer support

About Assembled

Assembled optimizes workforce management for customer support teams by providing a platform that enhances the efficiency of service operations. The platform includes features like advanced scheduling, real-time monitoring, and data analytics, which help businesses manage their customer service more effectively. It serves a range of clients, from small businesses to large corporations, by using artificial intelligence and automation to improve team performance. Key features include adherence reports that track agent schedules and real-time performance data to maintain high service uptime. Assembled operates on a subscription-based model, allowing clients to access its tools for a recurring fee, which supports ongoing updates and improvements. The main goal of Assembled is to reduce operational costs, boost agent productivity, and enhance customer satisfaction by ensuring that support teams are optimally staffed and managed.

San Francisco, CaliforniaHeadquarters

2018Year Founded

$68.8MTotal Funding

SERIES_BCompany Stage

Enterprise Software, AI & Machine LearningIndustries

51-200Employees

Benefits

Competitive compensation and equity package

Insurance coverage

401(k)

CSA Credit

Stipend for use at any Assembled customer

Professional development stipend

Wellness stipend

Risks

Competition from CRM giants like Salesforce may threaten market share.

Rapid AI advancements require continuous innovation, straining resources.

Economic downturns could reduce client spending on workforce management tools.

Differentiation

Assembled offers AI-driven workforce management tailored for customer support teams.

The platform integrates seamlessly with tools like Google Calendar and Slack.

Assembled provides real-time data analytics for optimizing customer support operations.

Upsides

Raised $51M in Series B funding for product development and innovation.

Increased demand for remote work solutions aligns with Assembled's capabilities.

Growing need for omnichannel support enhances Assembled's market relevance.

Land your dream remote job 3x faster with AI

Try Jobo Free