[Remote] Product Manager - Vonage Identity Insights at Vonage

Spain

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Cloud Communications, CPaaS, Identity Verification, Digital SecurityIndustries

Requirements

Candidates should possess a strong technical foundation with a general understanding of mobile operator messaging and network API services, ideally with hands-on experience with CPaaS APIs. A technical knowledge and experience in the delivery of SaaS or PaaS product offerings is required, along with comfort conveying technical concepts to various organizational groups. Hands-on experience with APIs, SDKs, and developer tools is necessary, as well as working knowledge of database systems, SQL, log analysis tools like Kibana, and at least one coding language. Strong analytical mindset and the ability to interpret data and user feedback to drive product decisions are essential product management skills. Experience with identity and access management (IAM) or customer identity and access management (CIAM) is preferred.

Responsibilities

The Product Manager will collaborate with senior product managers to define and execute the Identity Services roadmap, analyzing market trends in CIAM, mobile operator authentication, and carrier identity services to identify new product opportunities. They will work closely with engineering teams to enhance identity APIs, support the development of AI-powered fraud prevention capabilities, and gather customer requirements for identity fraud solutions. Responsibilities also include conducting user research, collaborating with UX/UI teams on developer experiences, supporting documentation creation, partnering with engineering, security, and compliance teams, and working with carrier relations and business development teams to expand partnerships. The role involves monitoring the competitive landscape, analyzing emerging technologies, staying current with regulations, and contributing to product positioning and messaging.

Skills

Product Management

Roadmap Definition

Market Analysis

Customer Identity and Access Management (CIAM)

Mobile Operator Authentication

SIM-based Verification

Carrier Identity Services

API Development

Fraud Prevention

User Research

Mobile Applications

Vonage

Cloud-based communication services for businesses

About Vonage

Vonage provides cloud-based communication services to businesses of all sizes, from small startups to large enterprises. Its main offering is the Communications Platform as a Service (CPaaS), which allows companies to integrate voice, messaging, video, and data capabilities directly into their applications and processes. This integration helps businesses enhance customer engagement and streamline internal communications. Additionally, Vonage offers Unified Communications as a Service (UCaaS), which combines various communication tools into one platform, and Contact Center as a Service (CCaaS), which focuses on advanced customer service solutions. Unlike many competitors, Vonage operates on a subscription-based model, supplemented by usage-based fees, ensuring a steady income while allowing flexibility for clients. The goal of Vonage is to modernize communication infrastructure for businesses across various industries, improving their operational efficiency and customer service.

Holmdel Township, New JerseyHeadquarters

2001Year Founded

$361.9MTotal Funding

IPOCompany Stage

Consulting, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

Remote Work Options

Hybrid Work Options

Risks

Leadership changes may disrupt strategic continuity at Vonage.

Regulatory pressures in India could challenge the Airtel partnership.

Adoption hurdles may slow the transition from SMS to Rich Communications Services.

Differentiation

Vonage offers a flexible portfolio of cloud-based communication applications and APIs.

The company provides CPaaS, UCaaS, and CCaaS solutions for diverse business needs.

Vonage's subscription and usage-based revenue model ensures financial stability and growth.

Upsides

Increased demand for integrated communication solutions boosts CPaaS and UCaaS markets.

Partnership with Airtel Business opens opportunities in the growing Indian market.

Collaboration with SAP enhances Vonage's competitive edge in AI-driven solutions.

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