プロダクトオペレーションズ（プロダクト改善）

Position Overview

• Location Type: Remote (Work From Anywhere at Anytime - Primarily Remote)
• Job Type: Full-time
• Salary: Negotiable (Based on experience and qualifications)

PayPay is a fintech company that has surpassed 65 million users in approximately 50 countries and regions in just over 6 years. We are a diverse team of around 50 nationalities, and our vision is unlimited. We believe in Day1 thinking and strive to realize visions (futures) that no one else can imagine. We are passionate about accelerating the widespread adoption of our cashless payment products and financial lifestyle platform in Japan, identifying challenges, and collaborating with others to create new value.

Requirements

• Experience: 3+ years of experience in internet services, system planning, or product management.
• Project Management: 1+ year of experience in system development project management (from development to release).
• Development Experience: 1+ year of experience as a development engineer.
• Technical Skills: Ability to read API specifications and external specifications, and accurately and comprehensively define requirements.
• Language Proficiency: Native Japanese or equivalent level (JLPT N1).
• English Proficiency: Ability to communicate via email and internal chat.

Responsibilities

1. Product Improvement:

• Based on user/merchant feedback, improve PayPay products.
• Collaborate with the Customer Support department to identify and address underlying user and merchant challenges.
• Manage the product improvement cycle, including task sharing with Product Managers (for large projects) or independently defining requirements and managing projects (for smaller projects) and overseeing release/evaluation.

2. Fraud Prevention:

• Protect 65 million+ users from fraud.
• Leverage PayPay’s data and technology to implement secure mechanisms with a user-friendly UX.
• Manage the product for Login Authentication features.
• (Note: Fraud detection engine development is handled by a separate team; AI/Machine Learning skills are not required.)

Additional Skills (Desired)

• 5+ years of experience in internet services, system planning, or product management.
• 5+ years of experience in system development project management (from development to release).
• Growth Hacker experience.
• UI/UX design experience.
• Data-driven project experience.
• Experience in internet-based fraud prevention.
• Payment industry knowledge.
• Business-level English proficiency.

Company Information

• Company: PayPay
• Employment Type: Full-time
• Location: Work From Anywhere at Anytime (WFWA) - Primarily Remote (Work from home or satellite office) - Nationwide residency required.
• Working Hours: Super Flexible (No Core Hours) - Generally 9:00 AM to 5:45 PM (7 hours 45 minutes working time + break time 1 hour).
• Holidays: Saturdays and Sundays, Year-end and New Year holidays, and company-designated holidays.
• Leave: Annual Paid Leave (14 days initially, pro-rated based on month of hire. Available from the date of hire), Personal Leave (5 days per year - 3 or 5 days depending on the month of hire - under PayPay’s unique special paid leave system, which can be used for illnesses/injuries of the employee/family members/pets, etc., or accompanying them to medical appointments).
• Salary: Annual Salary (including a fixed overtime allowance) - Determined by experience, skills, performance, and contributions, according to company regulations. Annual review. Special bonus (incentive) paid based on company performance and individual contributions (once per year). Overtime allowance and night shift allowance.
• Benefits:
  • Social Insurance (Health Insurance, National Pension, Employment Insurance, Workers’ Compensation Insurance)
  • Company-sponsored Retirement Savings Plan
  • Language Learning Support

Application Instructions

Please submit your application through [Application Portal - Information Missing].