Product Manager III (CRM - Customer Relationship Management Products) at Expedia Group

Austin, Texas, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Travel, TechnologyIndustries

Requirements

3-5 years of Product Management/Program Management/Business Analysis experience
Experience with developing integration between CRM & other applications and implementing CRM features/custom apps to increase user efficiency
Experience supporting CRM products (Salesforce, MSCRM) around the sales or customer support process
Experience with Cloud related technologies such as AWS is a plus
Ability to balance multiple tasks and projects at a time, prioritizes workload optimally, and thrive in a dynamic and sophisticated environment
Proficiency with all phases of project management, including issue and risk identification and management, tracking dependencies and milestones, and communication of overall project status
Proven record working with cross organizational teams to drive the implementation

Responsibilities

Take ownership in driving new feature development through every stage of the product life cycle and deliver incremental value using validated agile methodologies
Understand product interaction within a Business process and from end user experience view point
Evaluate every feature request, capture detailed business requirements from partners and work closely with technology staff to translate requirements into user stories for consumption by development team
Work with development team through development cycle to ensure features delivered drive high business value and meet requirements
Collaborate with the development team to evaluate technical options, conducting build versus buy analysis
Identify gaps or missing links in requirements, handle risks & UAT defects and drive these issues toward resolution
Validate projects after deployment to ensure they meet all operational and business requirements and drive maintenance and problem resolution, as the need arises
Collaborate and reach alignment between product development, reporting, training and business owners to ensure clear communication, understanding of product offerings at all times and ultimate project success
Provide transparency into status of upcoming improvements to partners
Own and document product feedback to help in the prioritization of development projects
Refine and build the assigned product offering over time
Act as product champion and establish effective relationships with key partners

Skills

Salesforce

CRM

Product Management

Agile Methodologies

Feature Prioritization

User Experience

Business Process

Workflow Optimization

Expedia Group

Travel booking platform for various services

About Expedia Group

Expedia Group operates in the travel industry, offering a wide range of services for travelers and travel-related businesses. It connects users to various travel options, including flights, hotels, car rentals, vacation packages, and activities, allowing them to find and book trips that fit their needs and budgets. The company generates revenue primarily through commissions from bookings made on its platforms and through advertising, where travel service providers can promote their offerings. Unlike many competitors, Expedia Group not only serves individual travelers but also partners with travel agencies and corporate clients, providing them with valuable data and tools to enhance their operations. The goal of Expedia Group is to create a seamless travel experience for users while supporting its partners in growing their businesses.

Bellevue, WashingtonHeadquarters

1996Year Founded

IPOCompany Stage

Consumer Goods, EntertainmentIndustries

Benefits

Paid Vacation

Parental Leave

Hybrid Work Options

Professional Development Budget

Risks

Riyadh Air's entry into the market could increase competition for Expedia.

CFO transition may lead to strategic shifts or instability in financial management.

Expedia's partnership with Mondelez WTR may not yield expected results due to economic uncertainties.

Differentiation

Expedia Group operates a diverse portfolio of travel brands, including Expedia and Vrbo.

The company offers a comprehensive suite of services for travelers and travel-related businesses.

Expedia Group partners with service providers, offering data, tools, and technology to optimize operations.

Upsides

Increased demand for personalized travel experiences enhances Expedia's AI-driven recommendation systems.

The rise of 'workcations' allows Expedia to market longer stay packages.

Sustainability in travel is a priority, enabling Expedia to promote eco-friendly options.

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