Product Manager, Enterprise

Position Overview

• Location Type: Not specified
• Job Type: Not specified
• Salary: Not specified

Hightouch is seeking a Product Manager to join their Control Plane team. This role is crucial for crafting foundational building blocks that enterprise customers use to operate and deploy Hightouch across their organizations. The Control Plane team addresses platform challenges related to core workflows, administration, and other foundational elements like third-party extensions, internal tooling, APIs, and billing. This position is instrumental in enabling Hightouch to service enterprise customers at scale and support its growth as a multi-product startup, directly impacting the company's expansion with major brands.

About Hightouch

Hightouch is a leading data and AI platform for marketing, growth, and digital teams, utilized by over 1,000 enterprises including PetSmart, the NBA, Spotify, GameStop, and WeightWatchers. Their Customer Data Platform empowers business users across various departments to access unified customer data for their daily operations. Hightouch acts as a bridge between central data systems (like data warehouses) and critical business tools (like CRMs, marketing automation, and ad networks). Founded in San Francisco, CA, Hightouch has experienced significant growth, raising a Series C at a valuation exceeding $1 billion, and has offices in San Francisco, New York, and London.

About The Role

What you'll own:

• Product leadership for the Control Plane team, responsible for horizontal features across the entire Hightouch product suite.
• Crafting foundational building blocks for enterprise customers.
• Addressing complex platform challenges in areas such as:
  • Core Workflows (managing core resources, environments, navigation, notifications, lineage)
  • Administration (roles & permissions, workspace structure, reporting, security & compliance)
  • Other Foundations (3rd party extensions, internal tooling, APIs, billing)

Why This Role Matters:

• Owning the roadmap for problems impacting the entire Hightouch platform.
• Enabling Hightouch to service enterprise customers at scale and grow as a multi-product startup.
• Addressing administrative and workflow-related problems that are critical for attracting and retaining large enterprise clients.
• Delivering a coherent and elegant product experience.

What you'll do:

• Drive 0-1 discovery, strategy, roadmapping, and execution for the entire Control Plane portfolio.
• Be fully accountable for product adoption and go-to-market success.
• Present frequently to customers and help solve challenges for large enterprise clients.
• Contribute to a world-class Product team known for innovation, having pioneered Reverse ETL and the Composable architecture.
• Operate as a true owner, independently driving product areas and delivering direct business impact within a lean, high-impact team.

About You

• Customer Obsession: A relentless customer champion with the ability to forge deep connections and anticipate customer needs.
• Technical Aptitude: A translator who can turn complex engineering challenges into elegant, accessible solutions, fluent in both engineering and user perspectives.
• Strong Communicator: Ability to distill complex ideas into compelling narratives that inspire teams and resonate with users, driving action from insights.
• Hunger and Speed: Thrives in a high-energy environment characterized by rapid iteration and bold moves.
• Outcome Mindset: Focused on achieving results.