Product Manager

Employment Type: Full-time

Position Overview

UserTesting is seeking a Product Manager to join our team in North America. This role is pivotal in leading product execution within a key area of our platform, ensuring clarity, building momentum, and delivering solutions that resonate with real customer needs. You will collaborate with design, engineering, data, marketing, and support teams to shape the future of our platform through thoughtful, user-centered decisions. You will own the backlog, define success metrics, and inspire your team with a clear, customer-focused vision, ensuring the delivery of meaningful value.

About UserTesting

UserTesting is the leader in human insight, dedicated to helping organizations craft exceptional customer experiences through fast, actionable feedback. We empower teams to build the best products and experiences by embedding real human perspectives into every stage of the development process, from ideation to launch. Our platform is trusted by over 3,000 organizations worldwide, including 75 of the Fortune 100. We help companies eliminate guesswork, align stakeholders, and bring customer needs into sharp focus, delivering measurable business outcomes and reducing risk. Joining UserTesting means becoming part of a passionate group focused on transforming how companies understand and connect with their customers.

The Team

You will join a globally distributed product team with colleagues across Vancouver, Edinburgh, London, Barcelona, and Paris. While many enjoy time together in local offices, remote work is fully supported. The team works closely with engineers, designers, data scientists, and UX writers to build the trusted platform used by over 3,400 companies to uncover human insights. The team values collaboration, kindness, user-focus, diverse perspectives, and inclusive environments.

Responsibilities

• Champion the voice of the customer throughout the product lifecycle.
• Lead cross-functional collaboration with design, engineering, and other teams to deliver impactful product features.
• Own and manage the product backlog, ensuring work is well-prioritized and clearly defined.
• Define and track key metrics to measure success and drive improvements.
• Translate business needs into clear user stories and acceptance criteria.
• Participate in sprint planning, standups, and retrospectives to support agile delivery.
• Help shape product strategy through user insight and data-informed decisions.

Qualifications

• Experience as a Product Manager in an agile SaaS environment.
• Understanding of user-centered design and its application to digital products.
• Proven record of launching and iterating on web-based software.
• Skilled in data analysis and decision-making using both qualitative and quantitative insights.
• Experience delivering AI/ML solutions in products.
• Ability to grasp technical concepts quickly.
• Clear, confident communicator—both written and verbal—in English.
  • Bonus: Experience taking complex technical concepts and helping stakeholders understand them.
• Strong stakeholder engagement and collaboration skills.
• Comfortable working iteratively in fast-moving environments.
• Familiarity with lean methodologies and evidence-led product design.
• Comfortable working across distributed teams and time zones.
• Experience or strong interest in accessibility best practices.

We encourage you to apply even if you don’t meet every single requirement. UserTesting values diverse perspectives and is committed to building a team with a wide variety of backgrounds, experiences, and skills.

Application Process

• Meet with a Recruiter
• Meet the Hiring Manager