Senior/Principal Product Manager, Payment Protection
Sift- Full Time
- Mid-level (3 to 4 years), Senior (5 to 8 years)
The Senior Product Manager should possess experience shipping AI- or ML-based decisioning products, particularly those where model outputs are central to product value. They must be able to work effectively cross-functionally with Data Science, Engineering, and GTM teams, and demonstrate familiarity with labeling strategies, model evaluation, and feedback data loops. Furthermore, the candidate should be comfortable navigating ambiguity, making rapid iterations, and collaborating closely with customers, along with strong written and verbal communication skills to influence various teams.
This role requires the Senior Product Manager to own the entire lifecycle of Instant Refunds and Selective Appeasements, encompassing product vision, execution, and growth. They will partner with Data Science to shape and refine machine learning models driving decisioning for returns and appeasements, define decision outcomes and feedback loops, collaborate with design partners to refine user experience, and work closely with Customer Success, Sales, and Product Marketing to support deployments and drive adoption. Additionally, the Product Manager is responsible for gathering merchant feedback, maintaining awareness of the e-commerce returns landscape, and operating with urgency and autonomy to accelerate value delivery.
Fraud protection for online retailers
Signifyd specializes in fraud protection for online retailers, helping them detect and prevent fraudulent activities. The company provides a platform that uses machine learning and artificial intelligence to analyze transactions in real-time, identifying potential fraud. This service allows retailers to reduce chargebacks and approve more legitimate orders, ultimately increasing their revenue. Signifyd differentiates itself by offering a financial guarantee on approved transactions, meaning they will cover costs if a transaction they approve is later found to be fraudulent. This added security builds trust with clients. Operating globally, Signifyd ensures transparency with real-time data on system performance, allowing retailers to focus on their core business without the constant worry of fraud.