Product Manager - Customer value & GTM Content at Gong.io

Tel Aviv-Yafo, Tel Aviv District, Israel

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

SaaS, TechnologyIndustries

Requirements

Proven background in SaaS products (3+ years) - a must
Experienced in working cross-functionally with product, GTM, and customer teams - a must
Passionate about accelerating customer value through pre-built, high-impact solutions
Comfortable owning a “product within the product” - balancing strategy, execution, and iteration
Data-driven, with the ability to define success metrics and use them to improve outcomes
Skilled at understanding user needs and translating them into intuitive, high-value solutions
Fluent or highly proficient in English

Responsibilities

Take full ownership of Gong’s GTM Content strategy and experience, across multiple product domains (Forecast, Enablement & Coaching, Dashboards and more)
Build and expand a library of ready-to-use templates and content that solve real customer problems and reflect industry best practices
Work with customers, users, and GTM teams to understand and prioritize template needs across industries, roles, and sales motions
Define and manage the full lifecycle for content and templates — creation, analytics-based iteration, and retirement - ensuring continuous improvement
Partner closely with Product, Design, and Engineering to ensure content is deeply integrated into the product experience and easy to discover, customize, and adopt
Collaborate with Product Marketing, Customer Success, and Enablement to launch and promote content as part of product releases and GTM plays
Use data to measure adoption and impact, and translate insights into actionable roadmap decisions

Skills

Product Management

SaaS

GTM Strategy

Content Strategy

Customer Value

Data Analytics

Product Roadmap

Cross-functional Collaboration

Dashboards

Enablement

Playbooks

Customer Success

Gong.io

Revenue intelligence platform for customer interactions

About Gong.io

Gong provides a platform focused on revenue intelligence, which helps businesses capture and analyze customer interactions. The platform uses artificial intelligence to integrate various customer communications into one system, allowing companies to gain insights that inform their decision-making and enhance revenue growth. Gong caters to a wide array of clients, including sales, marketing, and customer success teams across different industries. Its subscription-based model allows organizations to pay for access to the platform, with pricing tiers based on user count and desired features. The main goal of Gong is to support businesses in optimizing their go-to-market strategies by delivering actionable insights derived from customer data.

San Francisco, CaliforniaHeadquarters

2015Year Founded

$570.1MTotal Funding

SERIES_ECompany Stage

Enterprise Software, AI & Machine LearningIndustries

1,001-5,000Employees

Benefits

Mental health support resources

Weekly wellness events

Work from home stipend

Generous vacation days

Quarterly recharge company shutdowns

Parental leave

Employee equity

Retirement savings & financial coaches

Commuter & parking benefits

Training & learning programs

Monthly lunch & learns

Mentor & buddy programs

Risks

Increased competition from Highspot and Seismic may pressure Gong's market share.

Rapid market growth could attract new entrants, impacting Gong's growth trajectory.

Challenges in measuring AI success may affect customer retention and acquisition.

Differentiation

Gong's platform integrates all customer interactions into a single system for better insights.

The company uses proprietary AI to analyze customer interactions, enhancing decision-making.

Gong's subscription model offers tiered access based on user numbers and functionality.

Upsides

Gong's integration with ChurnZero enhances customer success management with AI-driven insights.

The company's inclusion in Forbes Cloud 100 highlights its market leadership and innovation.

Gong's 'Ask Anything' solution boosts win rates by 26%, enhancing revenue team efficiency.

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