Product Manager - Customer Experience (f/m/d) at Contentful

Berlin, Berlin, Germany

Contentful Logo
Not SpecifiedCompensation
Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
Technology, SaaSIndustries

Requirements

  • 2+ years of experience in product management, ideally in B2B SaaS or data/AI-focused products
  • Proven track record of shipping features that deliver customer and business value
  • Strong product discovery skills — comfort with ambiguity, research, and validation
  • Familiarity with technical and data-rich products, and a willingness to grow your technical depth
  • Strong attention to detail to ensure a consistent product experience that meets business, technical, and compliance needs
  • Collaborative and approachable — able to build trust with cross-functional teams
  • Strong written and verbal communication; ability to align diverse stakeholders
  • Comfortable defining metrics, interpreting insights, and driving iterative improvement
  • Experience working with analytics, AI, personalization, or experimentation platforms is a plus

Responsibilities

  • Own end-to-end delivery of key features within a product, across analytics, personalization, experimentation, or optimization
  • Run product discovery to deeply understand user needs through research and stakeholder collaboration
  • Define clear problem statements, success metrics, and measurable outcomes
  • Translate insights into actionable requirements and roadmap priorities
  • Partner closely with Engineering and Design to scope, plan, and deliver high-quality solutions that drive real customer value
  • Track product performance through metrics and user feedback, identifying opportunities for iteration and prioritization
  • Contribute to an iterative, outcomes-driven product culture

Skills

Product Management
Analytics
Personalization
Experimentation
Optimization
Product Discovery
User Research
Roadmapping
Metrics
B2B SaaS
Data Products
AI

Contentful

Digital content management platform for businesses

About Contentful

Contentful offers a platform for digital content management that enables businesses to create, manage, and deliver content without coding. Its content management system (CMS) is designed for teams to streamline their content production and maintain a consistent experience across various brands and channels. Unlike competitors, Contentful operates on a freemium model, providing free access to basic features while charging for advanced capabilities. The company's goal is to empower businesses to effectively manage their digital content at scale.

Berlin, GermanyHeadquarters
2013Year Founded
$324.4MTotal Funding
SERIES_FCompany Stage
Consumer Software, Enterprise SoftwareIndustries
501-1,000Employees

Benefits

Health Insurance
Stock Options
Fertility Treatment Support
Unlimited Paid Time Off
Parental Leave
Professional Development Budget
Wellness Program
Phone/Internet Stipend
Home Office Stipend

Risks

Emerging CMS platforms with lower costs threaten Contentful's market share.
Integration challenges from the Ninetailed acquisition could disrupt operations.
The freemium model may limit revenue growth if users don't convert to paid plans.

Differentiation

Contentful offers a composable content platform for digital-first businesses.
The platform integrates seamlessly with hundreds of tools through open APIs.
Contentful's CMS allows content management without needing to write code.

Upsides

Contentful's acquisition of Ninetailed enhances its AI-driven content personalization capabilities.
Partnerships with Vercel and SAP expand Contentful's integration and market reach.
The rise of generative AI tools presents opportunities for Contentful's platform enhancement.

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