Operations Manager
Dandy$116,500 - $137,000/year
Full Time
Senior (5 to 8 years), Expert & Leadership (9+ years)
Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Fintech, Payments, TechnologyIndustries
Requirements
- Ability to design, implement, and maintain quarterly and annual OKR frameworks, facilitate objective setting, alignment, and retrospectives
- Expertise in defining, instrumenting, and tracking portfolio and product KPIs (e.g., growth, adoption, reliability), establishing definitions, guardrails, alerting, escalation, variance analyses, and root cause reviews
- Proficiency in running portfolio operating cadence, including intake, prioritization, capacity/velocity planning, commercialization roadmap reviews, product delivery forums, release milestones, and maintaining a single source of truth for multi-quarter roadmaps, tradeoffs, scenario plans, and change controls
- Experience in co-owning annual operating plans (AOP), rolling forecasts, quarterly outlooks, business case modeling for initiatives (e.g., re-pricing, upsell, scale economics), tracking benefit realization, and driving portfolio cost/ROI/unit economics transparency and resource reallocations
- Skills in delivering decision-ready analysis for pricing, commercialization, adoption levers, and product performance, synthesizing insights into narratives, and preparing executive materials (e.g., for Product Delivery Forum) with storylines, visuals, and actions
- Capability to lead employee engagement, including quarterly pulse surveys, action plans, communications cadence, recognition programs linked to OKRs, onboarding processes, offsites, retrospectives, and cross-team forums
- Ability to serve as a strategic operator for ad hoc projects, such as market scans, partnership/vendor evaluations, AI/automation assessments, cost reduction pilots, portfolio simplification, and client escalations, including standing up workstreams, defining scope/metrics, and driving outcomes
- Strong analytical, strategic, and operational skills in a fast-paced, purpose-driven environment like payments/technology
Responsibilities
- Drive operating rhythm, portfolio governance, decision quality, analytics, and team engagement for Digital Issuer Solutions
- Own OKR/KPI framework, business performance tracking, alerting/escalation, variance/root cause analyses
- Orchestrate end-to-end product/technology roadmap, support intake/prioritization/capacity planning, manage commercialization reviews, delivery forums, milestones, and roadmap alignment to strategy/customer commitments
- Support budgeting, forecasting, scenario planning; co-own AOP/forecasts/outlooks with Finance/Product; model business cases; track realization; drive cost/ROI transparency and reallocations
- Deliver strategy analytics and executive reporting on pricing, commercialization, adoption, performance; prepare materials for forums; improve planning calendars/playbooks/roadmap gates
- Lead employee engagement programs: pulse surveys/action plans, communications, recognition, onboarding, offsites/retrospectives, cross-team activities for collaboration and psychological safety
- Spearhead high-impact ad hoc strategic projects for Digital priorities (e.g., market scans, partnerships, AI assessments, portfolio simplification, escalations)
- Maintain business planning calendar, playbooks, and ensure alignment across product lines
Skills
OKRs
KPIs
Business Performance Analytics
Roadmap Planning
Portfolio Governance
Budgeting
Forecasting
Scenario Planning
Employee Engagement
Strategic Projects
Variance Analysis
Root Cause Analysis
Prioritization
Capacity Planning
Visa
Global digital payment network provider
About Visa
Visa operates a global digital payment network that facilitates electronic payments for millions of people daily. The company connects consumers, businesses, financial institutions, and governments, allowing them to make transactions using Visa cards. Each time a card is used, Visa earns money through transaction, service, and data processing fees. Unlike many competitors, Visa focuses on expanding access to financial services for underserved communities and supporting local economies. The company's goal is to promote financial inclusivity and drive sustainable commerce, ensuring that more people can participate in the global economy.
San Francisco, CaliforniaHeadquarters
1958Year Founded
$55.8MTotal Funding
ANGEL_INDIVIDUALCompany Stage
Fintech, Financial ServicesIndustries
10,001+Employees
Benefits
Health Insurance.
Life Insurance.
Dental Insurance.
Disability Insurance.
Accidental Death & Dismemberment Insurance.
Risks
CBDCs could reduce reliance on Visa's payment network.
'Buy Now, Pay Later' services may decrease traditional credit card transactions.
Fintech startups offering zero-fee transactions could pressure Visa's revenue model.
Differentiation
Visa operates a global digital payment network connecting millions daily.
The company focuses on financial inclusivity and sustainability in its operations.
Visa collaborates with central banks on Central Bank Digital Currencies (CBDCs).
Upsides
Visa's partnership with fintechs enhances cross-border payment solutions.
Adoption of blockchain technology could revolutionize digital payments.
AI-driven fraud detection systems are reducing fraudulent activities.
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