Alma

Product Manager, Billing

United States

Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Mental Health, Healthcare Technology, FintechIndustries

About Alma

Alma is on a mission to simplify access to high-quality, affordable mental health care. We do this by making it easy and financially rewarding for therapists to accept insurance and offer in-network care. When a provider joins Alma, they gain access to a suite of tools that not only help them better run their business, but also grow it sustainably and develop as a provider. Alma is available in all 50 states, with over 20,000 therapists in our growing network. Anyone looking for a therapist can browse Alma’s free directory. Alma has raised $220.5M in funding from Insight Partners, Optum Ventures, Tusk Venture Partners, Primary Venture Partners, First Round Capital, Sound Ventures, BoxGroup, Cigna Ventures, and Rainfall Ventures. Alma was also named one of Inc’s Best Workplaces in 2022 and 2023.

Product Manager, Billing

Alma is seeking a mission-driven Product Manager to join our Billing team. In this role, you will lead the strategy and execution of scalable, tech-enabled solutions that help clients and providers understand, review, and process payments with clarity and confidence. You’ll guide a cross-functional team to identify high-impact opportunities, shape a focused roadmap, and deliver product innovations across payments, invoicing, and billing that enhance the financial experience at Alma.

What you’ll do:

  • Collaborate with internal stakeholders to identify opportunities for technology-enabled innovations that improve operational efficiency and internal tooling.
  • Translate company objectives into clear product priorities and roadmaps, adapting to evolving business needs and delivering measurable impact.
  • Manage and execute complex projects with clear cross-functional communication, ensuring alignment and minimizing operational risk.
  • Partner closely with engineers, designers, and analysts to deliver high-quality products that meet business and user needs.
  • Define, track, and analyze product performance using financial, operational, and customer experience metrics.
  • Communicate product vision, progress, and outcomes in both team ceremonies and company-wide forums.
  • Make data-informed decisions by balancing qualitative insights with quantitative metrics, reducing scope when appropriate, and navigating trade-offs between features, technical debt, and performance.
  • Apply an experimentation mindset—identify unmet needs, test hypotheses quickly, and use results to refine product direction with clear success metrics.
  • Ensure alignment and collaboration across design, engineering, and go-to-market teams to deliver high-impact outcomes.

Who you are:

  • You have 2-4 years of product management experience, with a strong desire to own and drive product strategy, roadmap development, and execution.
  • You bring direct experience in payments, billing, and invoicing.
  • You are a clear, compelling communicator who builds strong, collaborative relationships across cross-functional teams and diverse stakeholders.
  • You are comfortable operating in agile environments, using an iterative approach to solve complex problems.
  • You balance data-driven decision making with strong product intuition, and have a track record of delivering measurable outcomes.
  • You value and contribute to a culture of inclusion, empathy, and collaboration.
  • You feel deeply connected to Alma’s mission—to simplify access to care and improve the therapy experience for providers and their clients.

Benefits:

  • We’re a remote-first company
  • Health insurance plans through Aetna (medical and dental) and MetLife (vision), including FSA and HSA plans
  • 401K plan (ADP)
  • Monthly therapy and wellness stipends
  • Monthly co-working space membership stipend
  • Monthly work-from-home stipend
  • Financial wellness benefits through Northstar
  • Pet discount program through United Pet Care
  • Financial perks and rewards through BenefitHub
  • EAP access through Aetna
  • One-time home office stipend to set up your home office
  • Comprehensive parental leave

Skills

Product Management
Billing Systems
Payments
Invoicing
Roadmap Development
Cross-functional Collaboration
Stakeholder Management
Agile Methodologies
Data Analysis

Alma

Digital platform connecting clients with therapists

About Alma

Alma connects individuals seeking mental health services with a variety of therapists through its digital platform, helloalma.com. The platform primarily serves clients looking for therapy for issues like anxiety, depression, personal growth, and relationship challenges. Alma's approach focuses on making therapy more affordable by partnering with insurance companies, allowing clients to save an average of 77% on therapy costs. This affordability is a key aspect that sets Alma apart from other mental health services. Additionally, Alma supports therapists by offering resources for continuing education and professional development, ensuring they are well-prepared to assist their clients. The company emphasizes the importance of the client-therapist relationship, aiming to match clients with therapists who best meet their individual needs. Alma operates on a membership model, where therapists pay a fee to access the platform's resources and client base.

New York City, New YorkHeadquarters
2018Year Founded
$214.5MTotal Funding
SERIES_DCompany Stage
HealthcareIndustries
1,001-5,000Employees

Benefits

Remote Work Options
Health Insurance
Dental Insurance
Vision Insurance
401(k) Retirement Plan
Wellness Program
Home Office Stipend
Parental Leave
Paid Holidays
Unlimited Paid Time Off

Risks

Increased competition from platforms like Headway and SonderMind could impact Alma's market share.
Rapid expansion to 8,000 providers may challenge service quality and support.
Regulatory changes in telehealth reimbursement policies could affect Alma's business model.

Differentiation

Alma partners with insurance companies to make therapy more affordable for clients.
The platform offers a comprehensive suite of tools for therapists, including scheduling and billing.
Alma emphasizes client-therapist matching to ensure personalized and effective therapy sessions.

Upsides

Alma raised $130 million in Series D funding to expand its platform and services.
The decreasing stigma around mental health is increasing demand for Alma's services.
Alma's integration of AI can enhance client-matching algorithms and service delivery.

Land your dream remote job 3x faster with AI