Product Excellence, AI Architect at ServiceNow

Austin, Texas, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Enterprise Software, Cloud Computing, Artificial IntelligenceIndustries

Requirements

Candidates must possess at least 5 years of ServiceNow Platform experience and at least 8 years of experience in a technology advisory role, preferably focused on Artificial Intelligence, Machine Learning, or Data Science. ServiceNow Certified System Administrator and other Certified Implementation Specialist certifications are desired. Strong analytical and problem-solving skills, excellent communication and interpersonal skills, familiarity with Agile methodologies, and the ability to travel up to 50% annually are also required.

Responsibilities

The AI Architect will drive customer outcomes and value realization for GenAI technology by delivering ServiceNow’s GenAI capabilities and providing technical advisory. They will lead GenAI enablement programs and GenAI Impact accelerators, collaborate with cross-functional teams, and stay updated on industry trends in GenAI. Responsibilities also include contributing to thought leadership documents and making GenAI capabilities accessible to the broader organization, customers, and partners.

Skills

GenAI

AI Architect

Technical Advisory

Customer Outcomes

Roadmap Development

Value Realization

Enablement Programs

Impact Accelerators

ServiceNow Platform

Cloud-based Platforms

Cross-functional Collaboration

Product Development

ServiceNow

Cloud-based platform for digital workflows

About ServiceNow

ServiceNow offers a cloud-based platform that helps businesses automate and manage their operations, improving efficiency and enhancing customer and employee experiences. The Now Platform includes applications for IT operations, customer service, human resources, and security operations, all accessible over the internet. Targeting large enterprises across various industries, ServiceNow operates on a software-as-a-service (SaaS) model, generating revenue through subscription fees and professional services. The company's goal is to streamline business processes and drive digital transformation for its clients.

Santa Clara, CaliforniaHeadquarters

2004Year Founded

$81.5MTotal Funding

IPOCompany Stage

Consulting, Consumer Software, Enterprise SoftwareIndustries

10,001+Employees

Benefits

Generous family leave

Flexible PTO

Matched Donations

Retirement benefits

Annual learning stipends

Paid volunteer time

Risks

Competitors like Nvidia and Google Cloud may outpace ServiceNow in AI advancements.

Over-reliance on AWS infrastructure could pose risks if AWS changes its strategy.

The departure of Era Software's co-founder may lead to strategic shifts within ServiceNow.

Differentiation

ServiceNow's Now Platform offers comprehensive digital workflow solutions across multiple business functions.

The company focuses on large enterprises, providing tailored solutions for diverse industries.

ServiceNow's SaaS model ensures steady recurring revenue through subscription fees.

Upsides

ServiceNow's partnership with AWS enhances AI-powered workflows, driving enterprise innovation.

The integration with Crowe Cyber Economic Risk Analyzer boosts ServiceNow's cybersecurity capabilities.

ServiceNow's AI-driven campaign with Idris Elba increases brand visibility and engagement.

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