Product Education Specialist - Content Writer

New York, New York, United States

Apply with AI Apply

$72,300 – $97,800Compensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Media, Biotechnology, Community PlatformIndustries

Requirements

Candidates should have 1+ years of experience in support content, technical writing, or instructional writing. Excellent written and verbal communication skills are necessary, along with the ability to write in instructive styles for multiple audiences. Strong detail-orientation and the capacity to translate complex concepts into understandable instructions are required. The role also demands the ability to collaborate with various teams, manage multiple projects and dependencies with minimal supervision, and possess deep prioritization skills to handle concurrent product launches and evolutions. Applied knowledge of support content strategy principles and conversation design is also necessary.

Responsibilities

The Product Education Specialist will develop, edit, and maintain high-quality Help Center and internal knowledge base content to empower creators, members, and internal teams. This includes creating supporting internal documentation like product spec sheets, troubleshooting guides, SOP libraries, and process guidelines. The specialist will collaborate with Engineering, Product, Product Marketing, Support, and Operations teams to translate complex ideas into easy-to-follow resources for product launches, changes, and deprecations. Responsibilities also include auditing and assessing knowledge resources for accuracy and performance, drafting urgent content for system issues, and supporting generative AI initiatives by maintaining and improving chatbots. Continuous analysis of feedback, metrics, and user behavior to experiment with new content formats and enhance the self-serve and internal knowledge experience is expected.

Skills

Content Writing

Technical Writing

Documentation

Help Center Content

Knowledge Base Management

Product Documentation

Editing

Collaboration

Communication

Patreon

Membership platform for creators and artists

About Patreon

Patreon is a membership platform that connects artists and creators with their most dedicated fans, allowing them to earn a sustainable income. It serves a variety of creators, including writers, musicians, visual artists, and podcasters, by enabling them to offer exclusive content and experiences to their supporters, known as patrons, in exchange for a monthly subscription fee. Creators can set up different membership tiers that provide various perks, which helps them establish a reliable income stream that is often more stable than traditional revenue sources like advertising. Patreon takes a percentage of the earnings from creators, ensuring that the company's success is tied to the success of its users. The platform also provides tools for creators to manage their memberships, engage with patrons, and grow their audience. The main goal of Patreon is to support independent creators in achieving financial stability and fostering a closer relationship with their audience.

San Francisco, CaliforniaHeadquarters

2013Year Founded

$342.5MTotal Funding

SERIES_FCompany Stage

Consumer Software, EntertainmentIndustries

1,001-5,000Employees

Benefits

Competitive Pay & Equity - Our company was built on the idea of value for value. To get the best on board, we provide competitive base salaries, stock options, and a 401k program.

The Bells and Whistles - As they say, it’s the little things: commuter stipend, computer gear, standing desks, a learning stipend for your professional development and a monthly patronage stipend.

Health Coverage - We offer incredible healthcare options for you and your loved ones (including dental, vision and mental health), as well as snacks and a daily catered lunch.

Balance & Wellness - We offer a gym stipend (or Fitness SF membership), as well as unlimited vacation and sick leave.

Risks

Alleged privacy violations could lead to legal challenges for Patreon.

Integration with AltStore PAL may attract scrutiny from Apple.

Recent layoffs and office closures suggest potential financial instability.

Differentiation

Patreon offers creators a direct revenue stream through fan subscriptions.

The platform supports diverse creators, from musicians to visual artists and podcasters.

Patreon aligns its success with creators by taking a percentage of their earnings.

Upsides

Growing demand for exclusive content boosts Patreon's appeal to creators.

Integration with AltStore PAL expands monetization opportunities for developers.

Expansion of e-commerce features diversifies creators' income streams.

Land your dream remote job 3x faster with AI

Try Jobo Free