Content Specialist, Customer Education at Harvey

San Francisco, California, United States

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Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

N/AIndustries

Requirements

Proven ability to write clear, concise, and informative content
Experience structuring information for optimal readability and comprehension
Ability to translate complex technical information into user-friendly documentation
Familiarity with content management systems and knowledge base platforms
Strong analytical skills to interpret data and identify content improvement opportunities
Experience with SEO principles and content optimization techniques
Excellent communication and collaboration skills

Responsibilities

Create and maintain Help Center articles, how-to guides, and other customer-facing content
Revise and update content to reflect product releases and ensure accuracy
Process content requests from internal teams and edit/review submissions
Translate complex workflows, policies, and processes into step-by-step documentation
Enhance articles with visuals and ensure formatting supports readability
Maintain consistent terminology, tone, and style across all content
Review customer questions, search behavior, and feedback to identify content gaps
Test content from a user perspective to ensure accuracy and usability
Track article performance and use data to inform content improvements
Ensure knowledge bases are well-structured, tagged, and formatted
Identify and close knowledge gaps by working with stakeholders
Audit existing content for accuracy, readability, and completeness
Document and organize internal SOPs for content processes
Communicate content and product updates to the department
Contribute ideas to improve workflows and content development practices
Partner with Product and Marketing teams to stay aligned on new features and customer needs

Skills

Harvey

Custom AI solutions for law firms

About Harvey

Harvey.ai builds custom Large Language Models (LLMs) specifically designed for top law firms to help them tackle complex legal challenges. These AI models are tailored to various legal practice areas and jurisdictions, allowing firms to enhance their efficiency and accuracy in legal work. Harvey.ai's technology includes an AI chatbot developed in collaboration with Allen & Overy, which demonstrates how their solutions can streamline operations and reduce manual workloads. The company operates on a business model that combines customization fees for developing these models with ongoing subscription fees for support and updates. Unlike many competitors, Harvey.ai focuses exclusively on the legal sector, ensuring that their products meet the unique needs of elite law firms. The goal of Harvey.ai is to transform the legal industry by providing advanced AI tools that improve decision-making and operational efficiency while maintaining high standards of data security.

San Francisco, CaliforniaHeadquarters

2022Year Founded

$200.4MTotal Funding

SERIES_CCompany Stage

Cybersecurity, LegalIndustries

201-500Employees

Risks

Over-reliance on partnerships could lead to strategic vulnerabilities if they dissolve.

LexLegis.ai's global expansion poses a competitive threat in legal research.

Rapid AI innovation and crowded CLM market may challenge Harvey's growth.

Differentiation

Harvey offers custom LLMs tailored for elite law firms' complex legal challenges.

The company provides a unified interface for legal workflows, enhancing efficiency.

Harvey's BigLaw Bench evaluates AI accuracy in legal tasks, setting industry standards.

Upsides

Partnership with Icertis enhances contract analysis and risk assessment capabilities.

Expansion into Japan with Mori Hamada Matsumoto opens new revenue streams.

Revamped GenAI Assistant improves user experience and output quality for legal professionals.

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