Process Trainer at Fresenius Medical Care

Taguig, Metro Manila, Philippines

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

BPO, Shared Services, AccountingIndustries

Requirements

3 to 5 years of relevant experience in a BPO or Shared Services industry preferably in a Training or Learning and Development role
Proficiency with MS Office applications (i.e. MS Word, Excel, Power Point, etc.) - Intermediate level
Familiarity with e-learning platforms and training practices and methodologies
Current knowledge of effective learning and development methods
Excellent oral and written communication skills; Fluency in the English language
Adaptive to changing work schedules and working hours
Demonstrated skills in Problem-Solving, Decision-Making, and Analytics
Ability to create and facilitate learning modules
Strong motivational and relationship building skills
Communication - Able to clearly present information through the spoken or written word; read and interpret complex information; talk with customers or clients; listen well
Customer Focus - Able to demonstrate a high level of service delivery; do what is necessary to ensure customer satisfaction; deal with service failures and prioritize customer needs
Energizing Others - Able to exhibit a “can-do” approach and inspire associates to excel; use competition to encourage others; develop performance standards and confront negative attitudes; develop a team spirit
Flexibility - Able to remain open-minded and change opinions on the basis of new information; perform a wide variety of tasks and change focus quickly as demands change; manage transitions effectively from task to task; adapt to varying customer needs
Influence & Persuasion - Able to convince others in both positive or negative circumstances; use tact when expressing ideas or opinions; present new ideas to authority figures; adapt presentations to suit a particular audience; respond to objections successfully

Responsibilities

Create, maintain and manage all training materials in coordination with the process documentation team; GPO, SMEs and other stakeholders involved in generating training content
Deliver face to face and/or remote training as well as other training methods such as, but not limited to, work shadowing, hands on system training, online/ written assessments and competency/skills certification
Responsible for day to day administrative tasks such as but not limited to: credentials and access to tools, timekeeping and attendance, progress report, opportunities and help needed, among others
Responsible for managing client relationships and the consistency of communication between the training/learning organization and key stakeholders
Partner with Operations and other stakeholders in order to assess Training Needs and develop training courses to ensure the achievement of learning and development goals
Conduct research, studies and data analysis to conceptualize proposals for improving business metrics; and processes in collaboration with Operations; QA and Continuous Improvement teams
Improve efficiency and accuracy of training process; create and implement process improvements in TNA; training methodology and delivery
Ensure that the team has tools, systems, and support needed to perform training
Demonstrates consistently focused actions to ensure high level of customer satisfaction
Conduct of training programs and activities primarily in the ATR accounting tower (however, trainer will be asked to onboard to additional accounting / finance towers); program certification; performance management; career development; and ongoing learning opportunities covering learning competencies and program mastery; and general management of the training organization

Skills

Training Delivery

Process Documentation

Remote Training

Work Shadowing

Competency Assessment

Training Needs Analysis

Data Analysis

Process Improvement

Stakeholder Management

Performance Management

Fresenius Medical Care

Provides dialysis and renal healthcare services

About Fresenius Medical Care

Fresenius Medical Care North America focuses on delivering high-quality healthcare services to individuals with kidney and other chronic conditions. The company operates a vast network of dialysis centers and outpatient labs for cardiac and vascular care, ensuring coordinated treatment for many patients across the continent. It stands out as the largest fully integrated renal company, providing not only dialysis services but also specialty pharmacy and laboratory services. Additionally, Fresenius manufactures and distributes a wide range of dialysis equipment, disposable products, and renal pharmaceuticals. The goal of Fresenius Medical Care is to enhance the quality of life for patients with chronic illnesses by providing comprehensive and accessible healthcare solutions.

Waltham, MassachusettsHeadquarters

1996Year Founded

$39.1MTotal Funding

LATE_VCCompany Stage

Biotechnology, HealthcareIndustries

11-50Employees

Benefits

Professional Development Budget

Conference Attendance Budget

Flexible Work Hours

Risks

Increased competition from telehealth solutions like Philips' eCareManager 4.1.

Rising mental health challenges may impact FMCNA's employee productivity.

Virtual reality education may face adoption and accessibility challenges in rural areas.

Differentiation

FMCNA is the world's largest fully integrated renal company.

FMCNA offers a comprehensive line of dialysis equipment and renal pharmaceuticals.

FMCNA provides coordinated healthcare services at pivotal care points for chronic conditions.

Upsides

Telehealth market growth supports FMCNA's remote patient monitoring services.

Home dialysis market expansion aligns with FMCNA's patient-centric care approach.

AI integration enhances FMCNA's predictive analytics and personalized medicine capabilities.

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