Sales Reporting Analyst
Cars CommerceSalary not specified
Process Specialist - Reporting, Analytics and Development Operations at Capital One
Muntinlupa, National Capital Region, Philippines
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Financial ServicesIndustries
Requirements
- At least High School diploma
- 1.5 years of relevant working experience in a call center environment
- Proficiency in Google Suite or Microsoft Office with strong Google Sheets/MS Excel skills
- Strong analytical and organization skills, and attention to details
- Proven ability to work in a fast-paced, iterative cycle with multiple deliverables under scheduled deadlines
- Strong communication skills with the ability to convey technical concepts in an easy to understand manner
- Adept at learning new tools and independently problem solve with speed and confidence
- Preferred Qualifications
- Bachelor’s Degree in any quantitative field (Business, Math, Economics, Finance, Statistics, Science, Engineering) or equivalent work experience
- Experience in Structured Query Language (SQL) querying and other programming languages such as but not limited to Python, etc
- Experience in data visualization tools such as but not limited to Tableau, Google Sheets/Slides, etc
Responsibilities
- Supervises a team or manages assigned sub-function
- Deliver recurring and ad-hoc reports/dashboards following internal reporting standards and best practices by collecting, validating, interpreting, and organizing data into standard and/or bespoke reports of assigned LOB/s
- Exercise sound judgment while analyzing data to ensure a high level of accuracy and timeliness
- Manage assigned reporting processes in a complex dynamic environment
- Maintain and improve the reliability, efficiency, and functionality of reports and related processes
- Assist in preparing scorecards and rankings for Operations on a monthly basis or as needed
- Maintain scorecard database and perform updates as necessary to ensure accuracy
- Assist in the periodic review metrics and weights to ensure scorecards are properly updated
- Support the creation and maintenance of scorecard-related processes and documentation
- May be assigned / rotated to other related sub-functions including but not limited to sub-functions within Reporting, Analytics (including Forecasting), and Devops
- Other job-related duties that may be assigned from time to time
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
What is the location for this Process Specialist role?
The position is based in Alabang (96050), Philippines, Muntinlupa City, National Capital Region (Manila).
What are the basic qualifications for this position?
Candidates need at least a High School diploma, 1.5 years of relevant working experience in a call center environment, proficiency in Google Suite or Microsoft Office with strong Google Sheets/MS Excel skills, strong analytical and organization skills, attention to details, ability to work in a fast-paced environment, strong communication skills, and adeptness at learning new tools.
What preferred qualifications would make me stand out?
A Bachelor’s Degree in a quantitative field like Business, Math, Economics, Finance, Statistics, Science, or Engineering, experience with SQL and programming languages like Python, and experience with data visualization tools such as Tableau or Google Sheets/Slides are preferred.
Does this role involve supervising a team?
Yes, the role supervises a team or manages assigned sub-function within Reporting, Analytics, and Development Operations.
What is the salary or compensation for this position?
This information is not specified in the job description.
Capital One
Offers diverse financial products and services
About Capital One
Capital One provides a variety of financial services aimed at making banking accessible and easy for everyone. The company offers products such as credit cards, savings accounts, car loans, and business checking accounts, catering to both individual consumers and small businesses primarily in the United States. Capital One's approach includes user-friendly banking solutions with no fees or minimums for checking accounts, allowing customers to manage their finances more effectively. They generate revenue through interest on loans, credit card fees, and investment banking services. What sets Capital One apart from its competitors is its strong commitment to financial inclusion and literacy, demonstrated through community partnerships and educational initiatives, such as collaborations with Khan Academy. The company's goal is to create a more inclusive financial system and empower customers with the knowledge and tools they need to make informed financial decisions.
McLean, VirginiaHeadquarters
2014Year Founded
$15.9MTotal Funding
IPOCompany Stage
Fintech, Financial ServicesIndustries
10,001+Employees
Benefits
Medical, Dental, & Vision coverage
Onsite Health Centers
Prescription saving with network of local pharmacies
Stock Purchase Plan
Education Assistance
401(k)
Flexible Spending Accounts
Life and Disability insurance
Generous paid time off + corporate & floating holidays
Registered dieticians on site, cooking classes and free virtual fitness classes
Employee Assistance Program
Risks
Increased competition in subscription management tools may dilute Capital One's advantage.
Over-reliance on partnerships could expose Capital One to technological risks.
Departure of key personnel like Joe Rodriguez may affect risk management continuity.
Differentiation
Capital One offers user-friendly banking with no fees or minimums for checking accounts.
The company partners with Khan Academy to provide financial literacy education.
Capital One is the first major U.S. bank to offer subscription management tools.
Upsides
Capital One's mobile app is a model for secure, user-friendly digital banking.
Data sharing with Worldpay enhances payment security and fraud prevention.
Partnerships with fintechs like Minna Technologies improve customer experience.
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