Process Lead, Brooklyn, #892 at Gopuff

New York, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, Logistics, DeliveryIndustries

Requirements

2 years of internal Gopuff experience
2+ years of leadership experience in retail, grocery, military, restaurant or equivalent experience
1+ years of experience in improving processes and efficiencies (highly preferred)
ServeSafe Certification (highly preferred)
Ability to work with fluid schedules; be available during peak hours of operation (5pm - 3am) and availability to support facility on weekends and/or holidays as needed by the business
Team-oriented mentality
Ability to stand, bend, reach and walk during shifts
Ability to lift up to 49 pounds

Responsibilities

Pack orders and receive inbound inventory during low vol / min staffed periods
Completing ICQA in low vol / min staffed periods
Support the associate team in path when there are any gaps in shift coverage, which may include the use of carts, pallet jacks, dollies and other equipment to move product
Quarterback and direct all associate activities during the shift
Escalate in real time any site issues to Site Leadership, Regional Leadership, and Live Monitoring for assistance
Ensure completion of close/open checklists for OA team
Oversee execution of all facility operations and delivery processes for your shift, while ensuring that subsequent shifts are setup to succeed
Develop and train new associates within site and kitchen* (if/when Site Leadership is unable to be on shift)
Manual intervention of driver routing & dispatching
Shelf move activities (for reorganization & backstock)
Execute all site-specific projects or initiatives (including but not limited to audit counts, new hire onboarding, food safety and cleanliness audits etc.)
Conduct damage + expiry process audits
Assist in meeting performance objectives including but not limited to site labor management during shift, order volume, pack times, mispack rates, inventory accuracy and bottlenecking
Troubleshoot/ root cause analysis for defects within shift
Stand, push, pull, squat, bend, reach and walk during shifts
Handle products that may contain tobacco, nicotine, and/or alcohol
Work in freezer locations periodically throughout shifts
Complete additional assigned duties based on the needs of the business

Skills

Key technologies and capabilities for this role

Team LeadershipCoachingInventory ManagementOrder PackingICQAPallet JacksCartsDolliesIssue EscalationCustomer Experience

Questions & Answers

Common questions about this position

What is the salary for the Process Lead position?

This information is not specified in the job description.

Is this a remote position, or where is it located?

The role is based in Brooklyn and involves on-site responsibilities such as leading teams, overseeing facility operations, and handling physical tasks during shifts.

What skills are required for the Process Lead role?

Key skills include leadership to quarterback and direct associate activities, coaching and motivating teams, troubleshooting and root cause analysis for defects, and hands-on operational abilities like using carts, pallet jacks, and conducting audits.

What is the company culture like at Gopuff?

Gopuff emphasizes putting customers first, assembling a team of thinkers, dreamers, and risk takers to reshape retail, and fostering a fast-paced environment focused on perfecting the customer experience.

What makes a strong candidate for this Process Lead role?

Strong candidates excel in coaching and motivating teams, ensuring order accuracy and efficient operations, troubleshooting issues in real-time, and handling physical tasks in a dynamic warehouse environment.

Gopuff

Digital delivery service for convenience items

About Gopuff

GoPuff is a digital delivery service that specializes in providing convenience items, snacks, and beverages directly to consumers. Customers can easily place orders through the GoPuff website or app, and their selected products are delivered straight to their doorsteps. The service offers a wide range of items, from candy bars to alcoholic beverages, catering to those who want quick access to everyday goods. Revenue is generated through product sales and delivery fees, with promotional deals available to attract more customers. What sets GoPuff apart from its competitors is its extensive product selection and commitment to fast delivery, aiming to meet the needs of consumers looking for convenience.

Philadelphia, PennsylvaniaHeadquarters

2013Year Founded

$4,817.2MTotal Funding

CONVERTIBLECompany Stage

Consumer GoodsIndustries

1,001-5,000Employees

Benefits

Comprehensive medical, dental, and vision insurance

Optional FSAs and HSA plans

401(k)

Commuter benefits

Supplemental employee, spouse and child life insurance to all eligible employees

Gopuff employee discount

Career growth opportunities

Internal rewards programs

Annual performance appraisal and bonus

Risks

Increased competition from DoorDash could impact Gopuff's market share in gift card delivery.

'Santa Hours' may lead to higher operational costs without guaranteed returns.

Aldi price match could strain profit margins if not managed carefully.

Differentiation

Gopuff offers 24/7 delivery with 'Santa Hours' in London, enhancing convenience.

Partnership with Blackhawk Network enables instant gift card delivery, expanding service offerings.

Acceptance of SNAP EBT nationwide positions Gopuff as a leader in accessible grocery options.

Upsides

Collaboration with Liquid Death boosts brand visibility among younger demographics.

Aldi price match initiative attracts cost-conscious consumers, enhancing competitive edge.

'Give With Gopuff' initiative improves brand image through corporate social responsibility.

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