[Remote] Staff Service Designer at Apollo.io

United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

SaaS, TechnologyIndustries

Requirements

8+ years of experience in UX or product design, with at least 3+ years focused on service or systems design
Strong systems thinking with the ability to understand dependencies, handoffs, and feedback loops across teams and products
Expertise with service design artifacts such as journey maps, blueprints, and system diagrams, and collaboration tools like Figma, FigJam, and Miro
Skilled in qualitative and quantitative research and the synthesis of insights into design strategy
Proven experience leading cross-functional initiatives that span digital and operational touchpoints
Excellent facilitation skills and the ability to lead workshops, design sprints, and alignment sessions
Strong visual communication and storytelling skills, able to translate complex systems into clear narratives
Ability to drive alignment

Responsibilities

Lead complex, cross-functional service initiatives that span product, operations, support, and business domains
Translate business strategy, metrics, and user insights into a cohesive service vision and roadmap
Cultivate stakeholder alignment through storytelling, facilitation, and shared artifacts such as blueprints, ecosystem maps, and journey maps
Build and maintain service blueprints, journey maps, ecosystem maps, and system diagrams to visualize and communicate service logic and handoffs
Establish success metrics and feedback loops to measure and refine the performance of service experiences
Lead change management around new service models and patterns, influencing adoption and operational readiness
Lead service-level research agendas including user interviews, ethnographic studies, and operational diagnostics
Synthesize insights into actionable service strategies and design opportunities

Skills

Key technologies and capabilities for this role

Service DesignUX DesignProduct DesignHuman-Centered DesignData-Driven DesignJourney MappingWorkshop Facilitation

Questions & Answers

Common questions about this position

What experience does the product design team at Apollo have?

The product design team is led by an accomplished group with decades of experience from influential product organizations including Atlassian, Google, PayPal, Intuit, Amazon, and Meta.

What is the vision for the design organization at Apollo?

The vision is to build the most customer-obsessed, data-driven, and human-centered design organization in SaaS that integrates the power of AI to elevate Apollo’s product.

What are the main responsibilities of the Staff Service Designer?

Responsibilities include leading cross-functional service initiatives, translating strategy into service visions, building service blueprints and journey maps, establishing success metrics, leading change management, and conducting service-level research.

What skills are needed for this Staff Service Designer role?

The role requires deep design craft, strategic systems thinking, experience with service blueprints, journey maps, ecosystem maps, stakeholder facilitation, change management, and leading service research.

Is the salary or compensation mentioned for this position?

This information is not specified in the job description.

Apollo.io

Sales intelligence and engagement platform

About Apollo.io

Apollo.io provides a platform designed to enhance sales processes and improve outreach for businesses. Its main features include prospecting intelligence, which helps users identify and research potential leads, and enrichment job change alerts that keep databases accurate with extensive data points. The platform also offers sales engagement analytics, allowing users to create multi-channel outreach sequences. Additionally, Apollo.io supports API integrations for data enrichment and custom workflows. Unlike many competitors, Apollo.io focuses on a subscription-based model that offers various pricing tiers, catering to both small businesses and large enterprises. The company's goal is to optimize sales strategies and increase revenue for its clients while ensuring data privacy and security through compliance with industry standards.

San Francisco, CaliforniaHeadquarters

2015Year Founded

$244.3MTotal Funding

SERIES_DCompany Stage

Enterprise Software, CybersecurityIndustries

1,001-5,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Flexible Spending Account (FSA)

Health Savings Account (HSA)

Financial Planning

Risks

Rapid growth may strain Apollo.io's operational capabilities and customer service.

New executive hires could lead to strategic shifts misaligned with customer expectations.

Emerging competitors like Zitadel may challenge Apollo.io's market position.

Differentiation

Apollo.io offers verified contact data for over 210 million B2B contacts.

The platform integrates sales intelligence with engagement tools in one unified solution.

Apollo.io's compliance with ISO, SOC 2, and GDPR ensures high data security standards.

Upsides

Apollo.io ranked 125 on the 2024 Deloitte Technology Fast 500 with 954% growth.

The company raised $250 million, reaching a valuation of $1.6 billion.

Apollo.io's multi-channel outreach aligns with rising sales engagement trends.

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