Principal, Leadership Development Manager

United Kingdom

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Communications TechnologyIndustries

Requirements

Candidates must possess a Bachelor's degree, with an advanced degree or professional certifications in HR/OD being preferred. A minimum of 10 years in digital learning/learning innovation is required, including over 2 years of experience applying AI in L&D. Strong data fluency, including experience with learning analytics, dashboards, and KPIs, is essential. The role also requires a proven track record of leading cross-functional pilots from concept to scaled implementation, experience managing vendor partnerships in the learning tech ecosystem, and comfort operating independently to make high-impact decisions in ambiguous environments. Executive presence with the ability to communicate project plans, roadmaps, and development outcomes to senior leadership is also necessary. An advanced degree in Education, Learning Sciences, Educational Technology, or a related field, along with experience influencing the adoption of new technologies in large, complex organizations and being recognized externally as a thought leader in learning innovation, are desired.

Responsibilities

The Principal, Leadership Development Manager will design, lead, and evolve high-visibility leadership development programs, including executive offerings, aligned with Twilio’s Leadership Expectations and business strategy. This individual will act as a strategic advisor to HRBPs and senior leaders to assess capability gaps and propose targeted development solutions. They will champion leadership mobility and growth by integrating development with succession planning, performance, and career systems. The role involves applying expert-level knowledge of learning science and leadership theory to develop solutions that resonate globally, and owning program success end-to-end, from needs assessment to iteration. Additionally, the manager will influence the broader learning agenda by sharing insights and best practices, manage relationships with external vendors, and facilitate training, team interventions, and learning opportunities.

Skills

Leadership Development

Program Design

Learning Science

Leadership Theory

Succession Planning

Vendor Management

Needs Assessment

Facilitation

Measurement

Global Audiences

Twilio

Cloud communications platform for developers

About Twilio

Twilio provides a cloud communications platform that enables developers to add various communication features like voice, messaging, video, and email to their applications. By using Twilio's APIs, developers can easily integrate these functionalities into their software, allowing for seamless communication with users. What sets Twilio apart from its competitors is its flexible pay-as-you-go pricing model, which charges clients based on their actual usage, making it suitable for businesses of all sizes, from startups to large enterprises. The company's goal is to empower businesses across different industries, such as healthcare, finance, retail, and education, to enhance their communication strategies and improve customer engagement.

San Francisco, CaliforniaHeadquarters

2008Year Founded

$243.9MTotal Funding

IPOCompany Stage

Consulting, Enterprise SoftwareIndustries

5,001-10,000Employees

Benefits

Vacation: Twilio offers generous annual time off in all countries for you to enjoy.

Healthcare: We are dedicated to helping our employees live longer and healthier lives through comprehensive health programs.

Retirement: Twilio cares about your retirement! We offer programs to help our employees plan for their retirement needs.

Family leave: At Twilio we recognize the importance of family. We offer generous maternity, paternity, and adoption leaves, as well as family medical care leave.

Earn your stripes: Build and present a Twilio app to earn your Twilio track jacket and receive $30 per month for e‑books for continued learning and education.

Catered meals: We provide a variety of snacks, drinks, and catered meals in each of our locations.

Risks

End-of-life for Programmable Video tool may lead to customer dissatisfaction.

Layoffs of 295 workers could decrease morale and affect service quality.

Engagement with Qatalyst Partners suggests potential internal conflicts and strategic shifts.

Differentiation

Twilio integrates voice, video, messaging, and email into applications, enhancing communication capabilities.

The pay-as-you-go pricing model offers flexibility and scalability for businesses of all sizes.

Twilio's APIs enable developers to build and scale communication solutions efficiently.

Upsides

Acquisition of SendGrid enhances Twilio's email API offerings, boosting market share.

Collaboration with Jack Henry strengthens Twilio's presence in the financial services sector.

Partnership with CareNote expands Twilio's reach into specialized markets like pastoral care.

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