Principal Implementation Specialist (Surgical @ Tokyo) at Medtronic

Koto-ku, Tokyo, Japan

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Medical DevicesIndustries

Requirements

Mastery of a specialty area and full knowledge of industry practices, typically obtained through advanced education combined with experience
Broad knowledge of project management
Baccalaureate degree (or equivalent for degrees earned outside the United States per 8 C.F.R. § 214.2(h)(4)(iii)(A)) and minimum 7 years of relevant experience, or advanced degree with a minimum of 5 years of relevant experience

Responsibilities

Supports and manages various components of the customer lifecycle, including pre-sales process, set-up, onboarding and training, onsite engagement, technical support, customer renewals, product improvements, up- and cross-selling, and coaching of the commercial team to maintain customer loyalty and satisfaction
Tracks customer performance, maintains customer engagement, acts as a consultant, and deploys strategies to maximize product value and enable customer goal achievement
Delivers and/or manages assigned projects, working with stakeholders to achieve desired results
Acts as a mentor to colleagues or directs the work of lower-level professionals
Manages large projects or processes with considerable latitude in determining deliverables and limited oversight
Coaches, reviews, and delegates work to lower-level specialists
Contributes to defining the direction for new products, processes, standards, or operational plans based on business strategy, with significant impact on work group results
Develops solutions to moderately complex problems and/or makes moderate to significant improvements to processes, systems, or products independently
Represents the organization as a primary contact for specific projects and initiatives; communicates with internal and external customers and vendors at various levels
Negotiates with others to reach understanding or agreement and influences decision-making
Provides guidance, coaching, and training to other employees within the job area
Manages major/moderately complex projects, involving delegation of work and review of work products, at times acting as a team leader

Skills

Customer Lifecycle Management

Onboarding

Training

Technical Support

Project Management

Customer Engagement

Sales Coaching

Medtronic

Develops and manufactures medical devices and therapies

About Medtronic

Medtronic provides medical technology, services, and solutions to improve patient care. The company develops a variety of medical devices, including pacemakers, insulin pumps, surgical tools, and neurostimulation devices, which help diagnose, prevent, and treat chronic diseases. These products are used by hospitals, clinics, and healthcare professionals around the world. Medtronic stands out from competitors by investing significantly in research and development to create new products and offering additional services like training and patient management programs. The goal of Medtronic is to enhance patient outcomes and lower healthcare costs through its comprehensive range of medical solutions.

Fridley, MinnesotaHeadquarters

1949Year Founded

$3.2MTotal Funding

IPOCompany Stage

Biotechnology, HealthcareIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Health Savings Account/Flexible Spending Account

Unlimited Paid Time Off

Paid Vacation

Paid Sick Leave

Paid Holidays

401(k) Retirement Plan

401(k) Company Match

Employee Stock Purchase Plan

Employee Assistance Program

Wellness Program

Risks

Emerging competitors like Fire1 threaten Medtronic's heart failure management market share.

Spine biologics market growth may attract new entrants, increasing competition for Medtronic.

Recent IPOs in medtech indicate rising competition, challenging Medtronic's market position.

Differentiation

Medtronic's diverse product range spans cardiovascular, diabetes, neurological, and surgical technologies.

The company invests heavily in R&D to drive innovation in medical devices.

Medtronic offers comprehensive services, including training and technical support, enhancing product value.

Upsides

Exclusive deal with Kuros enhances Medtronic's orthopedic portfolio and market share.

Growing spine biologics market offers expansion opportunities in spinal fusion and regenerative medicine.

Balloon catheters market growth aligns with Medtronic's recent product launches, boosting cardiovascular presence.

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