[Remote] Principal Engagement Manager at ServiceNow

Montreal, Quebec, Canada

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Cloud Computing, Enterprise Software, Artificial IntelligenceIndustries

Requirements

Candidates must have a minimum of 10 years of high-tech/SaaS industry experience and over 5 years in Customer Engagement roles. Prior experience with implementing or supporting ServiceNow products in an Enterprise is required, along with strong cross-functional, technical Project Management experience. Demonstrated experience in leading key projects from inception to successful roll-out, strong documentation and presentation skills, experience with analytics and understanding of metrics and KPIs, thought leadership, strategic thinking, ability to gather and analyze data, ability to communicate abstract ideas clearly, excellent negotiation and persuasion skills, facilitation skills, and a strong customer orientation are also necessary. Fluency in both French and English is a must. Experience leveraging or critically thinking about how to integrate AI into work processes is also required.

Responsibilities

The Senior Customer Engagement Manager will manage key internal and external initiatives to add significant value to customers and help the broader organization innovate. This includes implementing new projects, managing and navigating customers during these projects, managing cross-functional projects and teams, senior-level business executives and customers to provide a unique customer experience, providing weekly/monthly and quarterly updates to customers and internal executive teams, managing each phase of the project, initiating and/or participating in strategic initiatives that impact the tactical approach and influence project direction, and developing and presenting the value proposition to the customer as part of the initiative and on-going collaboration.

Skills

Customer Engagement

Project Management

Cross-functional Team Leadership

Executive Communication

Customer Relationship Management

AI-enhanced Technology

Cloud Platforms

ServiceNow

Cloud-based platform for digital workflows

About ServiceNow

ServiceNow offers a cloud-based platform that helps businesses automate and manage their operations, improving efficiency and enhancing customer and employee experiences. The Now Platform includes applications for IT operations, customer service, human resources, and security operations, all accessible over the internet. Targeting large enterprises across various industries, ServiceNow operates on a software-as-a-service (SaaS) model, generating revenue through subscription fees and professional services. The company's goal is to streamline business processes and drive digital transformation for its clients.

Santa Clara, CaliforniaHeadquarters

2004Year Founded

$81.5MTotal Funding

IPOCompany Stage

Consulting, Consumer Software, Enterprise SoftwareIndustries

10,001+Employees

Benefits

Generous family leave

Flexible PTO

Matched Donations

Retirement benefits

Annual learning stipends

Paid volunteer time

Risks

Competitors like Nvidia and Google Cloud may outpace ServiceNow in AI advancements.

Over-reliance on AWS infrastructure could pose risks if AWS changes its strategy.

The departure of Era Software's co-founder may lead to strategic shifts within ServiceNow.

Differentiation

ServiceNow's Now Platform offers comprehensive digital workflow solutions across multiple business functions.

The company focuses on large enterprises, providing tailored solutions for diverse industries.

ServiceNow's SaaS model ensures steady recurring revenue through subscription fees.

Upsides

ServiceNow's partnership with AWS enhances AI-powered workflows, driving enterprise innovation.

The integration with Crowe Cyber Economic Risk Analyzer boosts ServiceNow's cybersecurity capabilities.

ServiceNow's AI-driven campaign with Idris Elba increases brand visibility and engagement.

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