Principal Customer Success Executive- Banking

Toronto, Ontario, Canada

Apply with AI Apply

Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Banking, Biotechnology, SaaS, Cloud ComputingIndustries

Requirements

Candidates must live in or near Toronto and have experience as a trusted C-Suite/executive-level advisor on ServiceNow offerings. They should possess a consultative, problem-solving approach and a strong understanding of the customer's industry and business strategies. Experience in leading high-complexity transformations and identifying professional services pipeline opportunities is also required.

Responsibilities

The Principal Customer Success Executive will own the post-sale customer relationship to increase satisfaction and drive retention through Impact delivery. They will provide strategic direction and mentorship to customers and internal teams, resolve escalations, mitigate risks, and ensure healthy adoption and usage levels. Responsibilities include fostering relationships with C-suite stakeholders, driving business transformation by maximizing the strategic value of ServiceNow, and facilitating renewals and expansion opportunities. They will also identify professional services pipeline opportunities, partner with Impact team members, shape customer organizational strategy, drive operational consistency, advocate for product evolution, and work closely with Sales Teams to execute adoption and retention plans.

Skills

Customer Success

Account Management

Executive Relationship Management

Problem-Solving

Strategic Planning

Business Transformation

Risk Mitigation

Adoption and Usage

Banking Industry

SaaS

Cloud Platforms

ServiceNow

Cloud-based platform for digital workflows

About ServiceNow

ServiceNow offers a cloud-based platform that helps businesses automate and manage their operations, improving efficiency and enhancing customer and employee experiences. The Now Platform includes applications for IT operations, customer service, human resources, and security operations, all accessible over the internet. Targeting large enterprises across various industries, ServiceNow operates on a software-as-a-service (SaaS) model, generating revenue through subscription fees and professional services. The company's goal is to streamline business processes and drive digital transformation for its clients.

Santa Clara, CaliforniaHeadquarters

2004Year Founded

$81.5MTotal Funding

IPOCompany Stage

Consulting, Consumer Software, Enterprise SoftwareIndustries

10,001+Employees

Benefits

Generous family leave

Flexible PTO

Matched Donations

Retirement benefits

Annual learning stipends

Paid volunteer time

Risks

Competitors like Nvidia and Google Cloud may outpace ServiceNow in AI advancements.

Over-reliance on AWS infrastructure could pose risks if AWS changes its strategy.

The departure of Era Software's co-founder may lead to strategic shifts within ServiceNow.

Differentiation

ServiceNow's Now Platform offers comprehensive digital workflow solutions across multiple business functions.

The company focuses on large enterprises, providing tailored solutions for diverse industries.

ServiceNow's SaaS model ensures steady recurring revenue through subscription fees.

Upsides

ServiceNow's partnership with AWS enhances AI-powered workflows, driving enterprise innovation.

The integration with Crowe Cyber Economic Risk Analyzer boosts ServiceNow's cybersecurity capabilities.

ServiceNow's AI-driven campaign with Idris Elba increases brand visibility and engagement.

Land your dream remote job 3x faster with AI

Try Jobo Free