Principal Customer Experience Lead with Italian at Hewlett Packard Enterprise

Bucharest, Bucharest, Romania

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

TechnologyIndustries

Requirements

Bachelor's or Master's degree in Business Management or equivalent
Typically 4-6 years experience
Experience designing and implementing policies, processes, and tools to support client sales processing
Strong analytical, statistics and problem solving skills
Understanding of and experience in applying business and sales processing tools, systems and practices to various situations
Reviewing and interpreting client agreements and resolving ambiguity or issues
Using forecasting and planning methodologies to develop guidance for deploying sales processing resources and activities
Excellent written and verbal communication skills
Mastery in Italian & English and local language
Ability to effectively communicate sales processing plans, proposals, and results, and negotiate options at management levels
Additional skills: Accountability, Active Learning, Active Listening, Bias, Business, Coaching, Creativity, Critical Thinking, Cross-Functional, Design Thinking, Empathy, Follow-Through, Group Problem Solving, Growth Mindset, Intellectual Curiosity, Interprets Data, Long Term Planning

Responsibilities

Responsible for sales processing and process improvement for one or more assigned areas, accounts or processes
Reviews performance of sales processing activities for assigned areas and accounts
Analyzes results to develop forecasts, identify issues and opportunities, and works directly with clients to resolve claims or inquiries
Communicates data and issue analysis to clients and internal and external stakeholders
Provides tangible feedback and proposes changes to sales processes, policies and tools to improve performance and increase customer satisfaction
Provides guidance and mentoring to less-experienced staff members
Executes operational activities related to quote, price, configuration, deal registration, order management process, invoicing, and contract life-cycle management to ensure that sales orders are successfully completed from quote to delivery and credited appropriately assigned for sales compensation
Produces deal documentation and configures systems to reflect ordering processes
Generates invoices and client billing in accordance with service and product agreements
Records, updates and validates customer and deal information in systems
Produces reports and analyses of sales processing activities

Skills

Key technologies and capabilities for this role

ItalianQuote ManagementPricingConfigurationDeal RegistrationOrder ManagementInvoicingContract Lifecycle ManagementDeal DocumentationSales CompensationBillingCRM SystemsReportingSales Operations

Questions & Answers

Common questions about this position

Is this role remote or onsite?

This role is designed as 'Onsite' with the expectation that you will primarily work from an HPE office.

What is the salary or compensation for this position?

This information is not specified in the job description.

What education and experience are required for this role?

A Bachelor's or Master's degree in Business Management or equivalent is required, along with typically 4-6 years of experience.

What is the company culture like at HPE?

HPE's culture thrives on finding new and better ways to accelerate what's next, values varied backgrounds, offers flexibility to manage work and personal needs, embraces bold moves together, and supports career growth.

What skills make a strong candidate for this position?

Strong candidates will have experience designing and implementing processes, the ability to solve complex business issues using developed subject matter knowledge, and skills in leading teams or projects while providing guidance to less-experienced staff.

Hewlett Packard Enterprise

Provides enterprise IT solutions and services

About Hewlett Packard Enterprise

Hewlett Packard Enterprise provides enterprise IT solutions with a focus on cloud services, artificial intelligence, and edge computing. Their products include HPE Ezmeral for managing containers, HPE GreenLake for cloud services, and HPE Aruba for networking. These solutions help businesses improve their performance and adapt to digital changes. HPE's business model includes selling hardware, software, and services, as well as offering subscription-based services and long-term contracts. What sets HPE apart from competitors is its commitment to open-source projects and its active developer community, which supports collaboration and innovation. The company's goal is to empower organizations to transform digitally and optimize their operations.

Houston, TexasHeadquarters

1939Year Founded

IPOCompany Stage

Hardware, Enterprise Software, AI & Machine LearningIndustries

10,001+Employees

Risks

Integration challenges with Juniper Networks may delay AI-driven networking benefits.

Competition from startups like Flywheel could impact HPE's AI and cloud services.

HPE's acquisition strategy may strain resources and distract from core operations.

Differentiation

HPE's GreenLake offers a unique hybrid cloud platform for diverse IT environments.

HPE Ezmeral provides advanced container management, enhancing enterprise AI and analytics capabilities.

HPE's Aruba solutions integrate cloud security and networking for seamless, secure connectivity.

Upsides

HPE's acquisition of Juniper Networks boosts AI-driven innovation in networking.

OpsRamp acquisition enhances HPE's IT management with AI-based automation capabilities.

Axis Security integration strengthens HPE's cloud security offerings with SASE solutions.

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