[Remote] Lead/Principal Brand Designer at Help Scout

Remote

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$165,000 – $180,000Compensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Customer Support Software, SaaSIndustries

Requirements

Candidates should be world-class visual designers with a keen attention to detail, capable of leading by example and remaining curious and consultative with teammates and cross-functional partners. They must communicate effectively, leverage prototyping and asynchronous techniques, and often handle multiple complex projects concurrently. A strong understanding of rooting work in performance metrics and business strategy is essential, along with the ability to identify and propose impactful opportunities.

Responsibilities

The Lead/Principal Brand Designer will be accountable for executing work that defines and evolves the look and feel of the Help Scout brand, setting the visual standard for the team. This role involves owning and implementing design systems, frameworks, and direction documents, and serving as a multiplier to inspire and mentor teammates. Responsibilities include fostering consistency across channels, elevating the brand, and ensuring all customer-facing outputs look, feel, and sound like Help Scout, while being tethered to strategic initiatives and generating business impact.

Skills

Brand Design

Visual Design

Product Design

Customer Support Platforms

B Corporation

Equity

Team Collaboration

Problem-Solving

Communication

Help Scout

Customer service platform for businesses

About Help Scout

Help Scout provides a customer service platform that enables businesses to foster long-term relationships with their customers through effective support and communication. The platform includes features like conversation management, user permissions, and proactive notifications, allowing businesses to manage customer interactions efficiently. Help Scout operates on a subscription-based model with tiered pricing plans tailored to various business sizes, from small businesses to rapidly growing startups. What sets Help Scout apart from its competitors is its focus on the specific needs of customer support teams, prioritizing the details that enhance customer experiences rather than simply adding features. The company's goal is to create exceptional customer service experiences while promoting diversity and inclusion within its team and product development.

Boston, MassachusettsHeadquarters

2011Year Founded

$27.2MTotal Funding

SERIES_BCompany Stage

Consumer Software, Enterprise SoftwareIndustries

201-500Employees

Benefits

Health Insurance

Wellness Program

Remote Work Options

Flexible Work Hours

Risks

Increased competition from AI-driven platforms threatens Help Scout's market position.

Economic downturns may lead to reduced spending on customer service software.

Privacy concerns and regulations could increase compliance costs for Help Scout.

Differentiation

Help Scout focuses on customer-centric values, unlike many feature-focused competitors.

The platform offers detailed reporting and proactive notifications for better customer relationships.

Help Scout integrates with various applications using APIs, enhancing its versatility.

Upsides

Growing demand for AI-driven support solutions boosts Help Scout's market potential.

Remote work trends increase adoption of cloud-based solutions like Help Scout.

Focus on customer retention strategies aligns with Help Scout's detailed analytics offerings.

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