Principal Consultant, EMEA

Spain

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

SaaS, Digital CollaborationIndustries

Requirements

The ideal candidate will have over 5 years of experience in customer success, consulting, facilitation, or experience design within SaaS or digital collaboration environments. They should demonstrate success in leading multi-stakeholder projects, designing workshops, and driving measurable outcomes in large organizations. Deep experience with facilitation, design thinking, and systems change, preferably with tools like Mural and frameworks like LUMA or SAFe, is required. A strong executive presence to engage and influence VP+ stakeholders is essential, along with a systems thinking mindset and comfort using AI tools to enhance collaboration and decision-making. Experience working cross-functionally with CSMs, Sales, Product, and R&D is also necessary.

Responsibilities

The Principal Consultant will act as a strategic advisor and master facilitator for complex and high-value customers, leading engagements that blend design thinking, systems change, and Mural-powered collaboration. They will coach senior leaders and teams on collaboration, facilitation, and workflow transformation, and create/adapt Mural-based assets for various customer needs. The role involves collaborating with internal teams like Sales, Customer Success, and Product to connect customer insights to product direction and expansion opportunities. Responsibilities also include documenting outcomes in Gainsight and Salesforce, sharing feedback internally, and contributing to team playbooks and learning.

Skills

Facilitation

Design Thinking

Systems Change

Collaboration

Workflow Transformation

Customer Success

Consulting

Experience Design

SaaS

Digital Collaboration

Project Management

Workshop Design

Agile Ceremonies

Gainsight

Salesforce

Mural

Digital workspace for team collaboration

About Mural

MURAL provides a digital workspace platform that enhances collaboration and creativity among teams. It allows users to brainstorm, plan, and design together in real-time, regardless of their location. The platform features digital whiteboards, sticky notes, templates, and integrates with other productivity tools, helping teams visualize ideas and streamline workflows. MURAL serves a wide range of clients, including businesses, educational institutions, and non-profits, and operates on a subscription-based model, offering different pricing tiers based on user count and features. This model supports a steady revenue stream and enables ongoing improvements to the service. MURAL distinguishes itself by focusing on uptime and reliability, ensuring that clients can depend on the platform for consistent service.

San Francisco, CaliforniaHeadquarters

2011Year Founded

$210.9MTotal Funding

SERIES_CCompany Stage

Enterprise Software, EducationIndustries

501-1,000Employees