Principal Associate - Business Learning Consultant, Job Family Learning at Capital One

Richmond, Virginia, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Financial ServicesIndustries

Requirements

Experience educating, onboarding, or supporting more technical roles such as product, tech or other technical talent or at a tech-forward organization
High level of initiative, ownership, and a customer-centric mindset
Strong written and verbal communication skills, with ability to influence partners
Ability to autonomously lead design and delivery of peer learning programs and iterate based on leader and learner feedback and impact data
Ability to manage ambiguity, lead through change, and deliver in a matrixed environment
Collaborative approach with key partners to collectively define destination state and go after learning strategies
Desire to partner with other Learning & Development professionals across the Enterprise to gain efficiencies, share best practices, and optimize how we interact
Ability to work with minimal oversight, delivering high-quality results

Responsibilities

Partner with the business to translate intent into effective learning products using a customer-focused, iterative approach
Independently solve problems and manage the entire learning lifecycle—from identifying needs and designing solutions to ensuring successful delivery and thorough evaluation
Consult with key partners to identify learning needs and solutions for a technical audience
Deliver data-driven solutions through cross-functional collaboration to meet business and learner needs across more technical audiences
Stay current with emerging trends in talent development and technology spaces; think holistically and solve problems systemically
Balance long-term learning vision with operational excellence and delivery rigor; bring structure to ambiguity and manage multiple priorities
Balance the needs of the business with talent development outcomes to deliver scalable and valuable learning solutions
Work cross-functionally to define learning problem statements, distill insights into actionable recommendations, and manage expectations across teams
Champion an MVP-first strategy for learning solutions, enabling rapid concept testing, efficient user feedback collection, and continuous iteration
Juggle multiple complex learning initiatives with minimal oversight, leveraging a product mindset to deliver high-quality results on time
Use feedback and defined metrics to continuously improve learning solutions and measure their real-world performance outcomes
Actively share best practices, identify efficiencies, and fully participate in team ceremonies

Skills

Learning Sciences

Talent Development

Stakeholder Management

Data-Driven Solutions

Instructional Design

Learning Strategy

Change Management

Cross-Functional Collaboration

Capital One

Offers diverse financial products and services

About Capital One

Capital One provides a variety of financial services aimed at making banking accessible and easy for everyone. The company offers products such as credit cards, savings accounts, car loans, and business checking accounts, catering to both individual consumers and small businesses primarily in the United States. Capital One's approach includes user-friendly banking solutions with no fees or minimums for checking accounts, allowing customers to manage their finances more effectively. They generate revenue through interest on loans, credit card fees, and investment banking services. What sets Capital One apart from its competitors is its strong commitment to financial inclusion and literacy, demonstrated through community partnerships and educational initiatives, such as collaborations with Khan Academy. The company's goal is to create a more inclusive financial system and empower customers with the knowledge and tools they need to make informed financial decisions.

McLean, VirginiaHeadquarters

2014Year Founded

$15.9MTotal Funding

IPOCompany Stage

Fintech, Financial ServicesIndustries

10,001+Employees

Principal Associate - Business Learning Consultant, Job Family Learning at Capital One

Requirements

Responsibilities

Skills

Capital One

About Capital One

Benefits

Medical, Dental, & Vision coverage

Onsite Health Centers

Prescription saving with network of local pharmacies

Stock Purchase Plan

Education Assistance

401(k)

Flexible Spending Accounts

Life and Disability insurance

Generous paid time off + corporate & floating holidays

Registered dieticians on site, cooking classes and free virtual fitness classes

Employee Assistance Program

Risks

Increased competition in subscription management tools may dilute Capital One's advantage.

Over-reliance on partnerships could expose Capital One to technological risks.

Departure of key personnel like Joe Rodriguez may affect risk management continuity.

Differentiation

Capital One offers user-friendly banking with no fees or minimums for checking accounts.

The company partners with Khan Academy to provide financial literacy education.

Capital One is the first major U.S. bank to offer subscription management tools.

Upsides

Capital One's mobile app is a model for secure, user-friendly digital banking.

Data sharing with Worldpay enhances payment security and fraud prevention.

Partnerships with fintechs like Minna Technologies improve customer experience.

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