Premier Customer Care Representative at FedEx

Lisbon, Lisbon, Portugal

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Logistics, TransportationIndustries

Requirements

Experience in customer service roles (selling experience is a plus)
Excellent communication skills
Computer literacy and ability to easily navigate between different screens and systems
Commercial awareness and problem-solving mindset to find the best solution for the customer
Positive attitude and ability to work under pressure
Confidence, empathy, and friendliness to offer excellent experience to our customers
Flexibility in adapting to dynamic business environment
A desire to work in an international, fast-paced team

Responsibilities

Joining our frontline team to be the first point of contact for our larger customers, building loyalty and trust in FedEx business through an exceptional level of pro-active customer care
Pro-actively providing accurate information and guidance to our customers via voice, chat, or email
Advising our customers on how to use FedEx services and tools
Helping our customers resolve service-related issues and identifying optimal long-term solutions
Accurately and timely entering information into our systems and producing standard reports for our customers and leadership team
Identifying new opportunities to grow business with our customers
Working together with other teams at FedEx to make every customer experience outstanding

Skills

Customer Service

Communication Skills

Computer Literacy

Problem-Solving

Commercial Awareness

Chat Support

Email Support

Data Entry

Reporting

FedEx

Global logistics and transportation services provider

About FedEx

FedEx provides logistics and transportation services, focusing on shipping, package tracking, and supply chain management. The company serves a diverse clientele, including small businesses, large corporations, and individual consumers, across various regions worldwide. FedEx's services include express shipping for fast delivery, ground shipping for cost-effective options, freight services for large shipments, and customs brokerage to assist with international shipping regulations. What sets FedEx apart from its competitors is its extensive global network and reliable service, which allows it to offer a wide range of delivery options tailored to different needs. The company's goal is to ensure efficient and dependable delivery solutions for all its customers.

Memphis, TennesseeHeadquarters

1973Year Founded

IPOCompany Stage

Automotive & TransportationIndustries

10,001+Employees