Premier Customer Care Representative at FedEx

Lisbon, Lisbon, Portugal

Apply Now

Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Logistics, TransportationIndustries

Requirements

Experience in customer service roles (selling experience is a plus)
Excellent communication skills
Computer literacy and ability to easily navigate between different screens and systems
Commercial awareness and problem-solving mindset to find the best solution for the customer
Positive attitude and ability to work under pressure
Confidence, empathy, and friendliness to offer excellent experience to our customers
Flexibility in adapting to dynamic business environment
A desire to work in an international, fast-paced team

Responsibilities

Joining our frontline team to be the first point of contact for our larger customers, building loyalty and trust in FedEx business through an exceptional level of pro-active customer care
Pro-actively providing accurate information and guidance to our customers via voice, chat, or email
Advising our customers on how to use FedEx services and tools
Helping our customers resolve service-related issues and identifying optimal long-term solutions
Accurately and timely entering information into our systems and producing standard reports for our customers and leadership team
Identifying new opportunities to grow business with our customers
Working together with other teams at FedEx to make every customer experience outstanding

Skills

Key technologies and capabilities for this role

Customer ServiceCommunication SkillsComputer LiteracyProblem-SolvingCommercial AwarenessChat SupportEmail SupportData EntryReporting

Questions & Answers

Common questions about this position

What compensation and benefits does this role offer?

FedEx offers an attractive compensation package along with training, on-the-job learning, extensive learning resources, Tuition Assistance Program, Employee Assistance Program, employee reduced-rate shipping, and great career opportunities.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What skills and experience are required for the Premier Customer Care Representative role?

Required skills include experience in customer service roles (selling experience is a plus), excellent communication skills, computer literacy, commercial awareness, problem-solving mindset, positive attitude, ability to work under pressure, confidence, empathy, friendliness, flexibility, and a desire to work in an international team.

What is the company culture like at FedEx?

FedEx emphasizes a people-first philosophy, diversity with 530,000 team members, an international fast-paced team environment, and a commitment to investing in employee development while building trust and loyalty with customers.

What makes a strong candidate for this position?

Strong candidates have customer service experience, excellent communication and computer skills, a problem-solving mindset, positive attitude under pressure, empathy, flexibility, and enthusiasm for an international team environment.

FedEx

Global logistics and transportation services provider

About FedEx

FedEx provides logistics and transportation services, focusing on shipping, package tracking, and supply chain management. The company serves a diverse clientele, including small businesses, large corporations, and individual consumers, across various regions worldwide. FedEx's services include express shipping for fast delivery, ground shipping for cost-effective options, freight services for large shipments, and customs brokerage to assist with international shipping regulations. What sets FedEx apart from its competitors is its extensive global network and reliable service, which allows it to offer a wide range of delivery options tailored to different needs. The company's goal is to ensure efficient and dependable delivery solutions for all its customers.

Memphis, TennesseeHeadquarters

1973Year Founded

IPOCompany Stage

Automotive & TransportationIndustries

10,001+Employees

Risks

Increased competition from GXO Logistics may impact market share.

Surcharge extensions could drive customers to cost-effective alternatives.

Divestment of FedEx Freight may cause short-term operational disruptions.

Differentiation

FedEx's DRIVE program enhances decision-making and operational efficiency.

The One-Stop Shop platform streamlines global shipping for businesses.

FedEx's electric vehicles in Singapore align with sustainability trends.

Upsides

DRIVE program could lead to cost savings and improved service delivery.

One-Stop Shop offers a competitive edge in logistics solutions.

Electric vehicles may reduce operational costs and carbon footprint.

Land your dream remote job 3x faster with AI

Try Jobo Free