Responsibilities

The Pre-Enrolment & Customer Support Agent will contact nursing home residents and their families prior to enrollment to provide a clear and comprehensive overview of the dental coverage program, explaining details such as covered services, coverage limits, and exclusions. They will clarify the enrollment process and timeline, address concerns and questions about billing practices, and work closely with the Enrollment team to ensure accurate information. The role involves providing empathetic communication through phone, email, and chat, tracking interactions in the CRM system, and maintaining a thorough understanding of the dental coverage program and any policy changes, ultimately aiming to reduce anxiety and confusion for residents and their families.