Artera

Patient Access Specialist

United States

Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Healthcare, Medical TechnologyIndustries

Position Overview

  • Location Type: [Not specified]
  • Job Type: Full-Time
  • Salary: $55,000 - $65,000 a year (Competitive and commensurate with experience, qualifications, and other factors to be discussed during the interview process.)

Artera is an AI startup that develops medical artificial intelligence tests to personalize therapy for cancer patients. Artera is on a mission to personalize medical decisions for patients and physicians on a global scale. The Patient Access Specialist ensures a positive experience for patients by managing communications, verifying insurance details, and providing education on payment options. This role involves accurate documentation, collaboration with internal teams, and proactive issue resolution, while contributing to broader initiatives and process improvements.

Requirements

  • Associates degree required.
  • 1-3 years of relevant healthcare experience.
  • Strong knowledge of medical benefits, insurance policies, coordination of benefits (COB), prior authorization workflows, and payer requirements for reimbursement from Medicare, Medicaid, and commercial insurances.
  • Customer-focused approach with the ability to handle high-pressure situations.
  • Exceptional organizational, problem-solving, and communication skills.
  • Flexibility to adapt to new tools, processes, and team dynamics.
  • Experience in a start-up environment is a plus.
  • Fluency in Spanish is preferred.

Responsibilities

  • Manage a high volume of inbound and outbound calls with professionalism and courtesy.
  • Verify patient eligibility and insurance benefits using online tools or by contacting insurers directly.
  • Educate patients about their insurance coverage, out-of-pocket costs, and available options for financial assistance.
  • Administer financial assistance programs.
  • Submit and manage prior authorization cases, ensuring timely follow-up and resolution.
  • Accurately document all interactions and follow-up activities in the billing system.
  • Obtain and manage all necessary documentation, collaborating with internal revenue cycle and customer success teams.
  • Build positive relationships with patients and stakeholders to resolve issues effectively.
  • Support additional duties, special projects, or process improvement initiatives as needed.

Company Information

Artera is an AI startup that develops medical artificial intelligence tests to personalize therapy for cancer patients. Artera is on a mission to personalize medical decisions for patients and physicians on a global scale.

Benefits

  • Competitive salary
  • 401k matching
  • Unlimited paid time off (PTO)
  • And more

Equal Employee Opportunity

At Artera, we value bringing together individuals from diverse backgrounds to develop new and innovative solutions for patients and physicians. As an equal opportunity employer, we do not discriminate on the basis of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information, gender identity or expression, sexual orientation, marital status, protected veteran status, or any other legally protected characteristic.

Skills

Insurance verification
Patient communication
Financial assistance
Prior authorization
Medical benefits
Insurance policies
Coordination of benefits (COB)
Reimbursement workflows
Customer service
Documentation
Collaboration

Artera

SaaS digital health messaging integration platform

About Artera

Artera is a compelling workplace due to its critical role in improving healthcare communication, orchestrating over 2.2 billion messages annually across diverse channels like texting, email, and webchat. The company not only facilitates efficient healthcare staff operations and profitability for organizations but also enhances overall patient experience by supporting services in over 109 languages. This broad impact in healthcare through high-level integration with EHRs and third-party vendors positions Artera as a leader in the digital health sector.

Santa Barbara, CaliforniaHeadquarters
2015Year Founded
$148.4MTotal Funding
SERIES_CCompany Stage
AI & Machine Learning, HealthcareIndustries
201-500Employees

Risks

Emerging startups may erode Artera's market share.
Integration challenges with new EHR/EMR systems could arise.
Stricter data privacy regulations may impact Artera's operations.

Differentiation

Artera integrates seamlessly with EHRs/EMRs, enhancing patient communication efficiency.
Recognized as a two-time Best in KLAS winner for Patient Outreach.
Ranked on the Inc. 5000 list for four consecutive years.

Upsides

Increased telehealth adoption boosts demand for Artera's integrated platform.
AI-driven solutions enhance Artera's personalized patient communication capabilities.
Value-based care models align with Artera's focus on improving patient outcomes.

Land your dream remote job 3x faster with AI