Technical Implementations Lead- Remote US

Position Overview

• Location Type: [Not specified]
• Employment Type: Temp to Hire
• Salary: [Not specified]

This is a Temp-to-Hire role. The Technical Implementations Lead will actively engage with customers and collaborate with key internal teams (e.g., core development, product management, solution architecture, support) to drive improvements in the performance, scalability, durability, and security of custom solutions. In this role, you will support the professional services team and oversee technical solution delivery for a range of Smile Digital Health customers.

Requirements

• Experience:
  • 5+ years of professional experience in Java and JavaScript development.
  • 3+ years of experience in designing, developing, and delivering software solutions independently and as part of a collaborative team.
• Technical Skills:
  • Proven expertise in Spring, REST, SQL, and Git.
• Interpersonal Skills: Strong interpersonal skills with a demonstrated ability to work effectively with clients and team.
• Analytical Skills: Excellent analytical and problem-solving abilities with a keen ability to recognize issues and provide effective solutions.
• Organizational Skills: Highly organized and adaptable in prioritizing tasks; success in this role requires comfort in managing a broad range of high-level issues rather than a specific task list.
• Communication Skills: Exceptional communication skills, both written and oral – confident in leading meetings, documenting ideas, and persuading others.

Preferred Requirements

• Knowledge in healthcare open standards (one or many): HL7 v2, FHIR, CCDA
• Experience with Kafka, ActiveMQ or other MQ systems, MongoDB, and Docker, and Kubernetes.
• Experience in Python and JavaScript.
• Healthcare system experience.

Responsibilities

• Collaborate with customers to support their implementation projects within the scope of Smile Digital Health’s products and services.
• This includes configuring the Smile platform, scripting, troubleshooting, designing technical solutions, and providing architectural guidance.
• Develop expertise in Smile’s core technologies and standards, such as HL7, FHIR, OpenID Connect, Kubernetes, Java, JavaScript, JSON, and XML, while working closely with other subject matter experts as needed.
• Effectively manage priorities by balancing concurrent projects and escalating requests to leadership when necessary.
• Stay current with industry trends and best practices to help guide our clients’ initiatives and ensure they’re aligned with the latest advancements.
• Collaborate regularly with Smile Digital Health’s customer-facing teams (Implementations, Service, Account Managers) to drive the profitability of professional services engagements.
• Serve as a resource for technical support analysts, assisting in their development and troubleshooting processes.
• Participate in the on-call support rotation for after-hours assistance as needed.
• Support the development and evaluation of RFIs and RFPs to help secure new business.
• Ensure accurate and timely reporting of all working hours in NetSuite, maximizing billable time and fully utilizing the project management features in NetSuite.