Practice Solutions Manager – Vision Care - Greater London

Employment Type: Full-time

Position Overview

At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers. We foster an inclusive culture and are looking for diverse, talented people to join Alcon.

As a Practice Solutions Manager, you will play a crucial role in driving the growth of Alcon's market share and CL penetration within the assigned top potential accounts through the implementation of value-adding services driving customer engagement, including digital solutions, category growth events, and sell-out activities. The PSM delivers trainings and coordinates educational events in collaboration with the Professional Education team to enhance the skills of the ECPs. The PSM is an experienced professional offering high-level commercial consultancy, providing technical advice from internal/external experts and digital platform implementation expertise.

Responsibilities

A typical day in this role will include:

• Working in tandem with Senior BDM by partnering consultatively with Account Lead/Decision Maker, ECPs, and other Store Team members as needed to achieve mutually aligned goals aiming to deliver outstanding customer experience, drive patient engagement, and improve retention for the practice, enabling increased Alcon market share, incremental sales, and achievement of sales targets.
• Promoting the introduction of Alcon's digital platform and encouraging new prescriptions/subscriptions, accelerating customer acquisition and consumer enrollment to subscription services.
• Assisting ECPs to improve the consumer journey experience within the practice (CL awareness, practice efficiency opportunities (e.g., around fitting), post-fitting support, subscription programs through digital platform) to accelerate CL sales growth and market share gain.
• Planning fitting events to effectively support the patient journey and enhance consumer experience with strategic Alcon brands.
• Maximizing Alcon in-store visibility through POS materials and other visual merchandising initiatives.
• Coordinating the educational curricula in collaboration with the Professional Education team.
• Collaborating locally with Senior Business Development Managers, Professional Education, and Marketing to create and implement an outstanding practice support model.

Requirements

What you’ll bring to Alcon:

• Relationships are key, and having a drive to understand customer businesses and identify needs is important, as well as having the ability to challenge and sell using insights.
• Business administration, with extensive optical training/experience on the job.
• Opticians/optometrists with commercial experience.
• A motivated and driven individual who can show us that they can achieve great things and bring something extra to this high-performing team.
• Agility and creativity in looking for solutions to our customer and company needs.
• Highly organized and good communication skills at all levels.
• Good Commercial awareness/business acumen.
• Adaptable/Flexible.

What Alcon Offers

How can you thrive at Alcon?

• Competitive Compensation package including performance bonus, company car or allowance, private medical healthcare & attractive pension contribution.
• Manage your own workload and schedule while hitting your set targets.
• Collaborate with teammates to share best practices and learnings as work evolves.
• See your career like never before with focused growth and development opportunities.

Company Information

Alcon Careers: See your impact at www.alcon.com/careers

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