Practice Associate

Employment Type: Full-time

Position Overview

Devoted Health is on a mission to dramatically improve the health and well-being of older Americans by caring for every person like family. We are building a new kind of all-in-one healthcare company that combines compassion, health insurance, clinical care, service, and technology to deliver a complete and integrated healthcare solution. Founded in 2017, we have grown rapidly and now serve members across the United States.

About the Role

The Practice Associate will support the administrative needs of new and existing programs for Devoted Medical. This role involves process design, escalation management, and maintaining positive relationships with provider groups.

Practice Management Team

Practice Management is a dynamic, multi-faceted team that supports all aspects of Devoted Medical across the organization. Key responsibilities include onboarding and offboarding, supply procurement, relationship management, and maintaining the back-office infrastructure.

Responsibilities and Impact

• Support the administrative needs of new programs for Devoted Medical through process design and problem escalation.
• Maintain positive relationships with Providers/Provider Groups to ensure productive collaboration.
• Maintain the back-office infrastructure for Devoted Medical, including electronic health records, fax lines, and visit scheduling systems.
• Support the procurement of necessary clinical and non-clinical materials.
• Manage calendars for Devoted Medical Clinical Staff to ensure availability.
• Assist with the onboarding and offboarding of Devoted Medical employees.
• Help maintain clinician files.
• Communicate frequently with team members and leadership, ensuring all follow-up tasks are completed in a timely manner.

Required Skills and Experience

• 2+ years of professional experience, with at least one year in a medical administrative or medical group support role.
• Skills in managing schedules, logistics, and purchasing – essential for day-to-day business operations.
• Ability to engage with stakeholders (patients, colleagues, clinicians) from diverse backgrounds, organizational levels, and cultures.
• Proven ability to manage multiple responsibilities simultaneously.

Desired Skills and Experience

• Bachelor’s degree preferred; relevant experience will be considered in lieu of a degree.

Compensation

• Salary Range: $20.90 - $30.00 per hour.
• The salary range is broad to accommodate growth within the role. The actual base salary offered will depend on factors such as applicant qualifications, relevant experience, unique skills, education level, certifications, and location.

Total Rewards Package (for full-time employees)

• Employer-sponsored health, dental, and vision plans with low or no premiums.
• Generous paid time off.
• $100 monthly mobile or internet stipend.
• Stock options for all employees.
• Bonus eligibility for all roles (excluding Director and above).
• Commission eligibility for Sales roles.
• Parental leave program.
• 401K program.
• And more...

Note: Intern and Contract positions are not eligible for the Total Rewards package.

Company Information

Healthcare equality is at the center of Devoted’s mission to treat our members like family. We are committed to fostering a diverse and vibrant workforce. Devoted is an equal opportunity employer, dedicated to creating a safe and supportive work environment where all employees have the opportunity to thrive.