Manager, Practice Operations

Employment Type: Full-time

Position Overview

Ro is a direct-to-patient healthcare company dedicated to helping patients achieve their health goals by delivering the easiest, most effective care possible. As a vertically integrated company, Ro uniquely offers nationwide telehealth, labs, and pharmacy services, creating a seamless, end-to-end healthcare experience from diagnosis to medication delivery and ongoing care. Since 2017, Ro has impacted millions of patients across the United States, reaching primary care deserts and earning recognition as a Fortune Best Workplace in New York and Health Care for four consecutive years (2021-2024). Ro has also been honored as a Best Workplace for Parents for three consecutive years and recognized as a CNBC Disruptor 50 in 2022.

As a Manager, Practice Operations on Ro’s Care Delivery team, you will be instrumental in shaping the processes, metrics, and daily operations that empower our front-line care teams to deliver high-quality care at scale. You will conduct in-depth analyses of workforce planning, performance management, and cost of care to inform and enhance operations and outcomes. Your role will involve diving into data, sharing insights, making recommendations, and implementing improvements. You will support and optimize core business processes in collaboration with cross-functional partners and lead strategic projects, facilitating effective meetings with Clinical and Care Delivery leadership. This role requires a results-oriented individual with the ability to analyze data deeply and improve any process they engage with.

Responsibilities

• Own and optimize core operational processes that support Ro’s frontline teams.
• Lead high-impact analyses across workforce planning, performance management, and cost of care, surfacing insights and driving data-backed improvements.
• Establish and monitor key business metrics, keeping a pulse on trends and identifying areas for opportunity.
• Perform ad hoc data analyses and propose related solutions/optimizations.
• Create and deliver memos with key insights and recommendations to inform and/or influence stakeholders.
• Partner with Clinical, Data, and Care Delivery leadership on cross-functional projects and processes impacting frontline teams.

Requirements

• 2-3 years of experience in an analytical role (e.g., top-tier management consulting, investment banking).
• 1+ year of experience at a high-growth startup preferred (e.g., Strategy & Operations, Strategic Finance, Workforce Planning, Medical/Clinical Operations).
• Proven track record of delivering results, with the ability to analyze data in depth and improve processes.
• Strong communication and stakeholder management skills, with the capacity to consider diverse stakeholder perspectives (including frontline teams), influence cross-functional partners, and tailor messaging to various audiences.
• Experience with modeling and data analysis in Excel/Google Sheets; Looker experience is a plus.
• Demonstrated operational skills with the ability to focus on granular details as well as provide strategic direction.
• Possess a "Full ownership" and "Deliver Results" mindset.
• Enthusiastic about working in a fast-paced environment with the ability to adapt to evolving priorities.

Benefits & Perks

• Full medical, dental, and vision insurance + OneMedical membership
• Healthcare and Dependent Care FSA
• 401(k) with company match
• Flexible PTO
• Wellbeing + Learning & Growth reimbursements
• Paid parental leave + Fertility benefits
• Pet insurance
• Student loan refinancing
• Virtual resources for mindfulness, counseling, and fitness

Compensation

The target base salary for this position ranges from $123,700 - $155,500, in addition to a competitive equity and benefits package (as applicable). Compensation will be determined based on a variety of factors.