Manager, Practice Operations

New York, New York, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Telehealth, PharmacyIndustries

Requirements

The ideal candidate will have 2-3 years of experience in an analytical role, such as management consulting or investment banking, with a preference for 1+ year at a high-growth startup in strategy, operations, finance, workforce planning, or clinical operations. Strong analytical, communication, and stakeholder management skills are essential, as is proficiency in Excel/Google Sheets, with Looker experience being a plus. A demonstrated ability to manage details and provide strategic direction, coupled with a mindset of full ownership and delivering results in a fast-paced, evolving environment, is required.

Responsibilities

The Manager, Practice Operations will own and optimize core operational processes supporting frontline teams, and lead high-impact analyses in workforce planning, performance management, and cost of care to drive data-backed improvements. This role involves establishing and monitoring key business metrics, identifying trends, performing ad hoc data analyses, and proposing solutions. Responsibilities also include creating memos with insights and recommendations for stakeholders and partnering with Clinical, Data, and Care Delivery leadership on cross-functional projects.

Skills

Workforce Planning

Performance Management

Cost of Care Analysis

Operational Process Optimization

Data Analysis

Strategic Project Management

Cross-functional Collaboration

Ro

Online platform for telemedicine services

About Ro

Ro.co offers an online platform for healthcare services, focusing on adults who want to manage their health from home. The platform allows patients to consult with healthcare providers, receive diagnoses, and get treatment recommendations without needing to visit a clinic. Users complete an online visit where they detail their symptoms and health history, which is then reviewed by a US-licensed healthcare professional who provides personalized treatment recommendations. If necessary, prescriptions are shipped directly to the patient in discreet packaging with free shipping. Ro.co prioritizes privacy and security, ensuring compliance with privacy laws and implementing measures to protect user data. Unlike many competitors, Ro.co provides a seamless end-to-end healthcare experience, making it easier for patients to access the care they need from the comfort of their homes.

New York City, New YorkHeadquarters

2017Year Founded

$998.1MTotal Funding

LATE_VCCompany Stage

Consumer Software, HealthcareIndustries

1,001-5,000Employees