Customer Success Manager
PlanetSalary not specified
Full Time
Junior (1 to 2 years)
$80,000 – $125,000Compensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
ConstructionIndustries
Requirements
- Prior experience with construction software implementations or project management information systems (PMIS)
- Familiarity with software like Kahua (preferred) or Prolog, Trimble Proliance, Primavera, Procore
- Demonstrated ability to manage implementations, run meetings, and resolve issues
- Strong understanding of construction cost management
- Proficiency in client consulting and gathering requirements
- Report writing skills; SQL experience is a plus
- Strong organizational and multitasking abilities
- Capable of working on federal projects
Responsibilities
- Work closely with clients to support and onboard the Kahua Construction Management Software
- Gather and analyze client requirements to tailor solutions effectively
- Serve as the primary point of contact during the onboarding and implementation phases
- Lead full-scope implementations, including requirements gathering
- Lead full-scope implementations, including business process analysis
- Lead full-scope implementations, including configuration and testing of the software
- Lead full-scope implementations, including conducting user training
- Address escalated issues to identify root causes and propose solutions
- Collaborate with operational teams to align software functionality with business objectives
- Manage multiple projects simultaneously, ensuring timely delivery and client satisfaction
- Communicate system changes to end users effectively
- Support the configuration of construction software packages
- Perform system testing during implementations
- Write reports and, if applicable, work with SQL for advanced data analysis
- Be willing to travel occasionally for client meetings, conferences, and site visits
Skills
Kahua
Prolog
Trimble Proliance
Primavera
Procore
SQL
PMIS
Construction Cost Management
Requirements Gathering
Business Process Analysis
User Training
Client Consulting
Procon Consulting
Program and project management for construction
About Procon Consulting
Procon Consulting provides program and project management services for construction and real estate projects, focusing on design and construction management, space management and planning, real estate portfolio services, and business and technology services. They act as the owner's representative to ensure projects are completed on time and within budget while also offering strategic planning for real estate assets. Procon stands out from competitors due to its extensive experience in managing complex projects and its comprehensive service offerings. The company's goal is to maximize value and efficiency for clients throughout the project lifecycle.
Arlington, VirginiaHeadquarters
2000Year Founded
VENTURE_UNKNOWNCompany Stage
Consulting, Design, Real EstateIndustries
51-200Employees
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) Company Match
Risks
Procon faces competition from larger firms like Bechtel and AECOM.
Rapid workforce expansion may challenge Procon's operational efficiency.
Reliance on government contracts exposes Procon to policy change risks.
Differentiation
Procon offers comprehensive services from design to real estate management.
Procon acts as an owner's representative, ensuring projects meet client requirements.
Procon's tech-first approach enhances project delivery and corporate operations.
Upsides
Procon's workforce expansion supports increased demand across all divisions.
Procon's new VA contract boosts its government project portfolio.
Procon's ranking in ENR's Top 100 enhances its industry credibility.
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