Platform Support Engineer at Saviynt

Bengaluru, Karnataka, India

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, SaaSIndustries

Requirements

Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field
Minimum of 3+ years of experience in IT/Cloud operations and application support (specifically Java apps), with knowledge of cloud infrastructure (AWS and Azure)
Strong experience with application support (Java, Grails, Hibernate) and performance analysis in a production environment, able to pinpoint performance degradation through analysis
Strong pod-level troubleshooting skills in AKS/EKS (not just restarting pods)
Analyze application and DB (RDS, MySQL) performance issues
Deeply investigate and analyze application performance issues (Java, Grails, Hibernate), identifying root causes and implementing solutions
Strong understanding of basic computing concepts like DNS, IP addressing, Networking, and LDAP

Responsibilities

Oversee the monitoring of our SaaS applications and underlying infrastructure (Kubernetes on AWS and Azure, VPN connections, customer applications, Elastic Search, MySQL) for alerts and performance issues
Effectively participate and contribute in on-call escalations with a strong operational mindset and provide technical guidance during critical incidents
Proactively communicate with customers on technical issues when required
Ability to guide junior engineers when needed technically
Manage the full lifecycle of alerts, incidents, and service requests reported through FreshService, ensuring timely and accurate logging, prioritization, resolution, and escalation
Develop, implement, and maintain operational procedures, runbooks, and knowledge base articles to standardize incident resolution and service request fulfillment
Drive continuous improvement initiatives to optimize operational efficiency, reduce incident rates, and improve service request turnaround times
Collaborate with backend engineering and development teams to troubleshoot complex issues, identify root causes, and implement preventative measures
Ensure adherence to defined SLAs (Service Level Agreements) and KPIs (Key Performance Indicators) for operational performance
Maintain operational documentation, including system diagrams, contact lists, and escalation paths
Ensure compliance with relevant security and compliance policies
Plan and coordinate scheduled maintenance activities with minimal impact to service availability

Skills

Key technologies and capabilities for this role

AKSEKSKubernetesAWSAzureRDSMySQLJavaGrailsHibernateElasticsearchDNSNetworkingLDAPVPN

Questions & Answers

Common questions about this position

What key skills are required for the Platform Support Engineer role?

The role requires strong pod-level troubleshooting in AKS/EKS, analysis of application and DB performance issues (Java, Grails, Hibernate), monitoring of Kubernetes on AWS and Azure, and understanding of DNS, IP addressing, Networking, and LDAP.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What is the salary or compensation for this role?

This information is not specified in the job description.

What does the team structure look like for this position?

You will work closely with other operations team members, development, and engineering teams, with opportunities to guide junior engineers and participate in on-call escalations.

What makes a strong candidate for this Cloud Operations Engineer role?

A strong candidate enjoys operational challenges, has a strong operational mindset for troubleshooting complex issues in a dynamic cloud environment, and can drive continuous improvements while collaborating with engineering teams.

Saviynt

Cloud-based identity security and access governance

About Saviynt

Saviynt provides a cloud-based platform focused on identity security and access governance for businesses. Its services include identity governance and administration, third-party access governance, and cloud privileged access management, all aimed at helping organizations manage and secure digital identities, including those of employees and vendors. The platform features automated workflows and tools that simplify identity lifecycle management, while offering visibility and analytics to help businesses stay audit-ready and reduce identity-related risks. Unlike many competitors, Saviynt emphasizes user-friendliness and ease of implementation, making it accessible for a wide range of clients from small businesses to large enterprises. The company's goal is to protect major brands and support their cloud and security initiatives through a subscription-based model that ensures ongoing revenue and investment in product development.

El Segundo, CaliforniaHeadquarters

2010Year Founded

$165.4MTotal Funding

DEBTCompany Stage

Enterprise Software, CybersecurityIndustries

1,001-5,000Employees