Platform Growth Lead at Parafin

San Francisco, California, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Fintech, Financial ServicesIndustries

Requirements

At least 5 years of experience in a customer success or partnerships role, preferably focused on mid-market or enterprise segments
Experience in a client-facing role managing multi-threaded relationships for a technical product, and demonstrated ability to build deep and influential relationships with partners up to the director level
Track record of leading technical conversations and influencing internal and external teams to take action based on business and partner impact
Proven track record of achieving revenue-based targets and goals, and driving account expansion
Outstanding verbal and written communication skills, strong presence with partners
Relentlessly navigate data and people to find answers
Driven to help grow small businesses
Preferences
Familiarity with working on API-driven and other technical products
Experience building business cases to drive strategic decision-making by your accounts
Prior exposure to working directly with executive/C-suite stakeholders
Experience working with cross-functional teams to solve

Responsibilities

Lead the post-sale onboarding, engagement, retention, and growth of strategic platform customers
Drive expansion within accounts in the form of increasing loan origination and product expansion – identify new strategic opportunities to improve marketing, drive new product adoption and integration, and unlock incremental user segments to help partners grow
Drive overall account health, including capital origination performance, product adoption, and customer satisfaction
Closely monitor KPIs for your set of accounts and conduct preliminary diagnosis on issues that may impact growth and account health. Coordinate with internal teams and partners to help growth stay on track
Support or lead quarterly business reviews and influence partners to prioritize and pursue key growth, GTM, and new product initiatives
Share customer feedback and insights with Product, Engineering, Support, and Platform Partnerships to empower and inform improvements to the Parafin partner experience

Skills

Key technologies and capabilities for this role

B2B Account ManagementPartner OnboardingCustomer EngagementRetention StrategiesRevenue GrowthCross-Functional CollaborationStrategic Account Management

Questions & Answers

Common questions about this position

What experience is required for the Platform Growth Lead role?

At least 5 years of experience in a customer success role is required.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What is the salary or compensation for this role?

This information is not specified in the job description.

What is the team structure like at Parafin?

This is a tight-knit team of innovators from companies like Stripe, Square, Plaid, Coinbase, and more; the role reports to a Platform Growth Manager and works cross-functionally with product, engineering, and marketing teams as part of a pod managing strategic accounts.

What makes a strong candidate for this position?

Strong candidates have at least 5 years in customer success, enjoy helping small businesses, and thrive on creating win-win-win solutions for partners, merchants, and Parafin.

Parafin

Provides embedded financing solutions for businesses

About Parafin

Parafin provides a financing solution designed for online platforms and their merchant partners. The service allows these platforms to offer financing under their own brand, which helps them generate revenue and build loyalty with their merchants. Parafin's offerings include underwriting, funding, go-to-market strategies, servicing, compliance, and customer support. The financing is based on the sales history of the merchants, with no interest, late fees, or credit checks involved. Payments are automated and adjust according to sales, with funds available in as little as one business day. Parafin has partnered with major platforms like Amazon, MindBody, and DoorDash to facilitate quick and flexible financing for various business needs, such as opening new locations or upgrading equipment. The goal of Parafin is to support the growth of businesses by providing accessible financing options that also contribute to the revenue growth of the platforms they partner with.

San Francisco, CaliforniaHeadquarters

2020Year Founded

$184.8MTotal Funding

LATE_VCCompany Stage

Fintech, Financial ServicesIndustries

51-200Employees

Benefits

Competitive salary & equity

Health, dental, & vision

401k plan

Parental leave

Unlimited PTO

Commuter benefits

Daily lunches

Risks

Increased competition in embedded financial services could erode Parafin's market share.

Rapid technological changes may require continuous investment, straining Parafin's resources.

Economic downturns could impact demand for Parafin's services among small businesses.

Differentiation

Parafin offers a full-stack embedded financial infrastructure for small businesses.

The company partners with major platforms like Amazon and DoorDash for financing solutions.

Parafin's model includes underwriting, funding, and compliance, creating a seamless experience.

Upsides

Parafin raised $100M in Series C, boosting its valuation to $750M.

The company has grown volumes by 400% since its Series B in 2022.

Increased demand for embedded finance solutions enhances user engagement and retention.

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