Pharmacy Technician at CVS Health

Collierville, Tennessee, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Healthcare, Pharmacy, RetailIndustries

Requirements

Valid Tennessee Pharmacy Technician Registration
High School diploma or equivalent
6+ months experience in a customer service position within healthcare, social services, or a similar service position (preferred)
CPhT or ExCPT Certification (preferred)
Prior authorization experience (preferred)

Responsibilities

Assists customers by responding to specialty product inquiries and providing technical advice or recommendations for specialty needs
Maintains specialty retail store operations by completing inventory management tasks, restocking shelves, and organizing displays
Communicates with customers and shares announcements and/or promotions on the latest product releases, features, and technology trends
Compiles customer complaints, inquiries, or concerns for senior managers to help improve future customer service outcomes
Monitors key sales metrics related to daily, weekly, and monthly sales revenue, units sold, average transaction value, and conversion rates
Operates within the point-of-sale (POS) system to process transactions, handle cash, and operate payment terminals
Drives effective team collaborations with specialty retail associates and technicians to provide customers with a positive experience
Determines how best to prioritize tasks and manage workloads to ensure the timely completion of customer requests and specialty retail services
Performs basic repairs or provides step-by-step instructions to customers to help resolve issues with specialty retail products and/or services

Skills

Pharmacy Technician

Inventory Management

Customer Service

Point-of-Sale (POS)

Sales Metrics

Retail Operations

CVS Health

Comprehensive pharmacy and healthcare services

About CVS Health

CVS Health operates a large network of retail pharmacies and walk-in medical clinics across the United States, providing a variety of health-related products and services. Their offerings include prescription medications, over-the-counter health products, and beauty items, as well as pharmacy benefits management and specialty pharmacy services. CVS Health's integrated business model allows them to serve individual consumers, businesses, and communities effectively, with a focus on improving health outcomes and reducing healthcare costs. Unlike many competitors, CVS Health combines pharmacy services with medical care, making it easier for patients to access quality healthcare. The company's goal is to enhance access to healthcare and support individuals in achieving better health.

Woonsocket, Rhode IslandHeadquarters

1963Year Founded

DEBTCompany Stage

Healthcare, Consumer GoodsIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Retirement Plan

Company Equity

Wellness Program

Professional Development Budget

Paid Vacation

Paid Holidays

Risks

Legal challenges related to opioid prescriptions could harm CVS's reputation and finances.

The DOJ's intervention in a whistleblower lawsuit may increase legal costs for CVS.

The Horizon Organic Milk recall exposes potential vulnerabilities in CVS's supply chain.

Differentiation

CVS Health operates over 9,600 retail pharmacies and 1,100 walk-in clinics nationwide.

The company integrates pharmacy benefits management with specialty pharmacy services for comprehensive care.

CVS Health offers tailored medication plans through personalized medicine and pharmacogenomics.

Upsides

Expansion of telehealth services allows CVS to reach more patients remotely.

Increased consumer interest in wellness boosts demand for CVS's health-related products.

The trend towards value-based care aligns with CVS's integrated healthcare approach.

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