Customer Service Representative
Beyond FinanceSalary not specified
Full Time
Entry Level & New Grad
Not SpecifiedCompensation
Entry Level & New GradExperience Level
Part TimeJob Type
UnknownVisa
RetailIndustries
Requirements
- Ability to develop and support Membership by providing information on benefits, promoting products/services, processing upgrades/credit accounts, participating in sales/marketing events, and meeting Membership goals
- Knowledge of safety standards, procedures, and guidelines, including conducting safety sweeps, forklift spotting, handling/disposing hazardous materials, following steel standard guidelines, and reporting unsafe situations
- Capability to fulfill Fax n Pull and Click n Pull orders by reviewing orders, pulling/scanning/wrapping/palletizing items, ensuring order/invoice accuracy, securing items, and following up on out-of-stock merchandise
- Skills in using policies, data, and resources to complete assignments, collaborate with managers/coworkers/customers/partners, identify priorities/deadlines, communicate progress, recommend improvements, and adapt to change/feedback
- Ability to provide Member service by acknowledging Members, identifying needs, assisting with purchases, locating merchandise, resolving issues, and promoting products/services
- Compliance with company policies, procedures, ethics, and integrity standards, including using Open Door Policy
- Embrace differences, create inclusive culture, build team relationships, communicate positively, mentor others, maintain integrity/ethics/compliance, act humbly/self-aware/honest/fair/transparent, prioritize customers, make data-based decisions, show curiosity/resilience, drive improvements, and adopt new technologies
Responsibilities
- Develop and support Membership by providing information on benefits, promoting products/services, processing upgrades/credit accounts, participating in sales/marketing events, and meeting Membership goals
- Maintain facility safety by following all safety standards/procedures/guidelines, conducting safety sweeps, forklift spotting, handling/disposing hazardous materials, following steel standards, and correcting/reporting unsafe situations
- Fulfill Member Fax n Pull and Click n Pull orders by reviewing orders, pulling items from shelves, scanning/wrapping/palletizing items, ensuring accuracy of orders/invoices, securing items until Member arrival, and following up on out-of-stock items
- Complete work assignments/priorities using policies/data/resources, collaborating with others, identifying priorities/deadlines/expectations, carrying out tasks, communicating progress, recommending improvements, and adapting to change/feedback
- Provide Member service by acknowledging Members, identifying needs, assisting with purchasing decisions, locating merchandise, resolving issues/concerns, and promoting company products/services
- Comply with company policies/procedures/ethics/integrity by implementing action plans, using Open Door Policy, and applying in business processes/practices
- Respect the Individual by embracing differences, fostering belonging, building team relationships, communicating positively, mentoring others, and recognizing contributions
- Act with Integrity by maintaining/promoting ethics/compliance, modeling Walmart values, holding accountable, supporting regenerative goals, and acting humbly/self-aware/honest/fair/transparent
- Serve Customers/Members by delivering results customer-first, making reliable decisions balancing priorities, and considering team/stakeholder impact
- Strive for Excellence by showing curiosity/learning, taking risks/resilience, driving improvements, adopting technologies/skills, and supporting others through change
Skills
Membership Management
Sales and Marketing
Forklift Operation
Order Fulfillment
Customer Service
Inventory Management
Safety Compliance
Hazardous Materials Handling
Walmart
Global retail chain offering affordable products
About Walmart
Walmart operates a chain of hypermarkets, discount department stores, and grocery stores, providing a wide variety of products at low prices to everyday consumers, families, and communities. The company combines physical retail locations with an e-commerce platform, allowing customers to shop for groceries, apparel, electronics, and household items both in-store and online. Walmart's efficient supply chain management and large-scale purchasing enable it to maintain affordability, setting it apart from competitors. The company also offers financial services and health and wellness services, including pharmacies and vision centers. Walmart's goal is to save people money and support communities, as demonstrated by its efforts during the COVID-19 pandemic and its commitment to social responsibility, including programs for veterans and military families.
Bentonville, ArkansasHeadquarters
1962Year Founded
$5,515MTotal Funding
IPOCompany Stage
Financial Services, Consumer GoodsIndustries
10,001+Employees
Benefits
PTO: Paid vacation, sick time, personal time and holiday time
10% discount on regularly priced general merchandise and fresh fruits and vegetables
6% 401(k) match to all employees, including hourly workers, after one year
Roth IRA available
Associate Stock Purchase Plan
maximum and eligible preventive care covered at 100%
Health reimbursement plans
Risks
Rising U.S. labor costs could pressure profit margins.
Amazon's grocery delivery expansion threatens Walmart's market share.
Fintech investments expose Walmart to financial regulatory risks.
Differentiation
Walmart's omnichannel strategy integrates physical and online retail seamlessly.
The company offers a wide range of products at consistently low prices.
Walmart's commitment to community support enhances its brand reputation.
Upsides
Walmart's investment in fintech expands its financial services offerings.
Robotics integration in distribution centers boosts operational efficiency.
Culturally themed product lines attract diverse customer segments.
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