Ability to maintain a high level of confidentiality
Personal attributes (details incomplete in description, but implied as key requirements)
Responsibilities
Proactively managing complex diaries for both partners and fee earners
Answering telephone calls in a timely fashion, taking clear and detailed messages
Organising internal and external meetings
Liaising with clients via email, telephone and in person and acting as a point of contact in keeping with the firm’s standards for client care
Assisting fee earners in the billing and credit control process, generating accurate billing reports, draft bills, and accompanying letters in a timely manner
Assisting fee earners with finance tasks, namely requesting cheques, CHAPS/BACS payments, bank transfers and paying in money received, as appropriate
Ensuring accurate and timely use of client relationship management tool to facilitate matter opening, maintenance, closure and archiving
Maintaining up to date client records on the firm’s client relationship management tool, including client contact details, client specific requests in relation to billing and bill formats, details of other parties etc in line with the firm’s policy and processes
Co-ordinating fee earner movements and making travel arrangements
Managing the client and matter inception process ensuring files are opened in a timely manner in accordance with the firm’s policies
Managing the process of submitting partner/fee earners expenses in a timely manner
Co-ordinating the completion of document production (including digital dictations/manuscript amendments), e-filing and file management, photocopying and scanning services, organising couriers, sending out of letters/faxes etc
Managing the production of official documents including bundles, court papers, and relevant documents along with liaising with the Courts/Tribunals
Actively participating in all relevant training
Demonstrating flexibility with working practices/processes in line with the business need, especially in times of pressure/high workload
Assisting other members of the department, both proactively and at the request of the team leader and work effectively with other legal and support departments as required
Any other relevant duties as reasonably requested by the fee earners or your line manager