Reliability Lead at Voya Financial

Hartford, Connecticut, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Financial ServicesIndustries

Requirements

10+ years of experience in systems engineering, site reliability engineering, or infrastructure architecture
Expertise in distributed systems and cloud platforms (AWS, Azure, GCP)
Deep knowledge of observability tooling (Datadog, Prometheus, Grafana, OpenTelemetry, etc.)
Strong programming background (e.g., Java, Python, Node.js, or similar)
Proven leadership of cross-functional technical initiatives at scale
Experience with CI/CD, infrastructure-as-code (Terraform, Ansible, etc.), and automation frameworks
Strong communicator with the ability to translate technical reliability goals into business outcomes

Responsibilities

Set strategy and lead delivery of scalable, resilient systems across cloud and on-premise environments
Define and govern reliability standards (SLAs, SLOs, error budgets) and embed them into development practices
Implement observability at scale (logs, metrics, traces) to drive real-time visibility and actionable insights
Lead performance engineering initiatives including capacity planning, load testing, and tuning of critical applications
Drive incident management practices — proactive detection, streamlined response, and a culture of learning through postmortems
Champion automation in monitoring, alerting, CI/CD pipelines, and infrastructure provisioning
Partner across functions (product, engineering, DevOps, security, architecture) to align reliability goals with business priorities
Influence enterprise architecture decisions with a reliability-first perspective, including platform modernization efforts
Mentor and develop engineers, fostering a culture of technical excellence, accountability, and continuous improvement
Represent reliability in executive forums, providing clear insights into system health, risks, and roadmap implications

Skills

SRE

Observability

Reliability Engineering

Performance Optimization

Cloud Computing

On-Premise

SLAs

Scalability

Resilience

Voya Financial

Provides financial services and retirement solutions

About Voya Financial

Voya Financial offers a range of financial services, including retirement plans, investment management, and insurance products, to help individuals and businesses achieve financial wellness. Their services cater to individuals seeking retirement planning, employers looking to enhance employee benefits, and institutions needing tailored investment management. Voya stands out from competitors through its commitment to inclusiveness and corporate responsibility, which helps attract clients and talent. The company's goal is to build long-term relationships with clients, ensuring they achieve financial confidence and a fulfilling life.

New York City, New YorkHeadquarters

2014Year Founded

IPOCompany Stage

Fintech, Financial ServicesIndustries

5,001-10,000Employees

Benefits

Health Savings Account (HSA)

Flexible Spending Accounts (FSA)

Rally wellness program

Employee Assistance Program (EAP) and Work Life Services

Behavioral Health Family Support Program

Livongo support for diabetes, hypertension, and weight management

AccessHope cancer support

Wellthy caregiving assistance

Back-up child care and elder care

Health Advocate

ABLE accounts

Legal insurance

Identity theft protection

Voya Foundation Matching Gift Program

Risks

Increased competition from fintech companies may erode Voya's market share.

Operational challenges in integrating OneAmerica's business could affect service quality.

Regulatory scrutiny on fees may impact Voya's pricing strategies and profitability.

Differentiation

Voya's commitment to inclusiveness and corporate responsibility sets it apart in the market.

The acquisition of OneAmerica's retirement plan business expands Voya's client base significantly.

Voya's focus on digital financial planning tools enhances client engagement and satisfaction.

Upsides

Voya's ESG commitment aligns with the growing investor focus on sustainable investing.

The financial wellness market's growth offers significant opportunities for Voya's programs.

AI integration in investment management can enhance Voya's strategies and client outcomes.

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