Performance and Planning Manager at Landed

London, England, United Kingdom

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Real EstateIndustries

Requirements

Proven experience of effective Vendor Management; building and managing third parties to deliver services/products
Influencing and emotional intelligence: Excellent negotiation skills and the ability to find pragmatic solutions

Responsibilities

Manage third party service provision across Data and Technology services to ensure service availability, performance, process maturity, and actively contribute to the renewals process
Oversight of finances; ensuring they are accurately budgeted, proactively managed and all associated processes are delivered within group deadlines, as well as being a key contributor to risk and audit processes
Ensure that third parties deliver a service that meets all the SLAs in place for the services in a defined area including all the associated KPIs, alongside managing contractual commitments, pricing models, service renewals and budgeting processes
Identify and implement both improvements to processes, and opportunities to reduce our cost base and increase value add
Close collaboration with Data and Technology service and budget owners, as well as stakeholders from the finance, procurement, risk, audit, business unit teams and external vendors
Maximise the service portfolio for value, cost and quality during the lifecycle of the service
In partnership with Procurement, establish and maintain central supplier performance framework and reporting to maximise effectiveness
In partnership with Finance and budget owners, manage Data and Technology vendor costs
In association with Data and Technology leads, ensure that audit activities are undertaken in a timely fashion, resourced appropriately and key controls reported
Update and maintain the Data and Technology risk register for vendor related risks, in collaboration with the leads and Head of Risk and Controls
Ensure service renewals are actioned in a timely manner
Monitor performance of core strategic partners and ensure SLAs are met
Contribute directly to the development and quality of Vendor and Service Management
Partner and collaborate with other teams to deliver a holistic Vendor Management program with a coordinated set of continuous improvement initiatives
Work within the management structure to provide thought leadership on process development, the current position, roadmap and strategic direction, with the aim of increasing maturity
Overheads forecasting and budgeting, in partnership with budget owners and finance, adhering to Group deadlines
Service charge budgeting and actuals mapping processes, in partnership with budget owners, finance team and key stakeholders, adhering to Group deadlines

Skills

Key technologies and capabilities for this role

Vendor ManagementFinancial ManagementBudgetingRisk ManagementAudit ManagementSLA ManagementKPI MonitoringContract ManagementService RenewalsProcess Maturity

Questions & Answers

Common questions about this position

What is the salary for the Performance and Planning Manager role?

The salary is competitive.

Is this role remote or office-based, and what is the work arrangement?

This role is based in London Victoria and offers hybrid working, with the majority of the working week in the office. Arrangements should be discussed with the hiring manager.

What skills and experience are required for this position?

The role requires skills in managing third-party service provision, financial oversight and budgeting, vendor performance management including SLAs and KPIs, process improvements, and collaboration with finance, procurement, risk, audit, and business teams.

What is the team structure like for this role?

Performance and Planning is a small but key team within Data and Technology, responsible for financial management, change delivery, resourcing, governance, and effective vendor, risk and audit management.

What makes a strong candidate for this Performance and Planning Manager role?

Strong candidates will have the right skills, experience, and capability to manage vendor services, finances, risks, and audits while adding value to the Data and Technology team and the organization.

Landed

Down payment assistance for educators' homeownership

About Landed

Landed helps essential professionals, especially educators, achieve homeownership by providing down payment assistance and homebuying support. Their main service is a shared equity down payment program that allows educators to reach a 20% down payment on a home without income restrictions, making it easier for them to buy homes. Landed partners with schools, real estate agents, and community organizations to offer free homebuying education, competitive property reviews, and personalized support from experts. Unlike other companies, Landed focuses specifically on educators and essential professionals, addressing their unique needs for affordable housing. The goal is to build financial security for educators and strengthen communities by enabling them to live near their workplaces.

San Francisco, CaliforniaHeadquarters

2015Year Founded

$56.7MTotal Funding

SERIES_BCompany Stage

Social Impact, Financial Services, Real EstateIndustries

1-10Employees

Risks

Rising interest rates could reduce demand for Landed's homeownership services.

Increased competition from other proptech companies may erode Landed's market share.

Potential regulatory changes could affect the viability of Landed's shared equity program.

Differentiation

Landed focuses on essential professionals, particularly educators, for homeownership assistance.

The company offers a unique shared equity down payment program without income restrictions.

Landed partners with educational institutions to extend its reach and impact.

Upsides

Landed raised $31 million in Series B funding to expand its services.

The rise of digital mortgage platforms aligns with Landed's tech-savvy educator clientele.

Growing ESG investing trends provide more funding opportunities for mission-driven companies like Landed.

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