People Support Specialist at Workday

Warsaw, Woj. Mazowieckie, Poland

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Human ResourcesIndustries

Requirements

5+ years of experience in HR Operations, HRIS, or a related field
Hands-on experience with HR systems, specifically with Workday modules such as HCM, Recruiting, and Compensation
Proven ability to test system enhancements, troubleshoot issues independently, and learn complex processes quickly
Exceptional attention to detail and organizational skills, with the ability to manage multiple priorities and deadlines in a fast-paced environment
A strong customer-service orientation with excellent written and verbal communication skills
An aptitude for and willingness to work with modern AI tools to enhance HR processes
Professional fluency in a second language such as German, French, Spanish, or Italian (preferred)

Responsibilities

Serve as the primary contact for Tier 2 Workday escalations, troubleshooting complex issues and providing timely, effective solutions to stakeholders
Coordinate and execute User Acceptance Testing (UAT) for system enhancements, new configurations, and major Workday releases to ensure they function flawlessly
Manage key operational processes and enhance employee self-service (Tier 0) resources, always looking for ways to improve efficiency and the user experience
Work closely with HR Partners and Centers of Excellence (COEs) to understand their needs, gather feedback, and ensure systems are aligned with business objectives
Take ownership of data integrity by managing processes like Enterprise Interface Builder (EIB) data loads with precision

Skills

Workday

HRIS

HR Systems

People Operations

System Support

Escalation Management

HR Processes

Continuous Improvement

Global Mobility

Total Rewards

Workday

Cloud applications for finance and HR management

About Workday

Workday provides enterprise cloud applications that focus on finance and human resources for medium to large-sized businesses across various industries. Its main products include Workday Human Capital Management, Workday Financial Management, Workday Adaptive Planning, and Workday Student, which help organizations manage their workforce and streamline financial operations. The software operates on a subscription model, allowing clients to pay a recurring fee based on the number of users and specific modules needed. This model supports continuous updates and improvements to the software. Workday stands out from competitors due to its strong emphasis on customer satisfaction and employee engagement, offering tools like Workday Peakon Employee Voice to enhance workforce experience. The company's goal is to provide essential tools that improve operational efficiency and support businesses in managing their human resources and financial operations effectively.

Pleasanton, CaliforniaHeadquarters

2005Year Founded

$209.4MTotal Funding

IPOCompany Stage

Consulting, Enterprise SoftwareIndustries

10,001+Employees

Benefits

Flexible Work Hours

Hybrid Work Options

Performance Bonus

Stock Options

Professional Development Budget

Conference Attendance Budget

Risks

Emerging HR tech startups like Buk could challenge Workday's market share.

Dependency on third-party platforms like Udemy may complicate service delivery.

Strategic shifts under new leadership could disrupt existing customer relationships.

Differentiation

Workday is a leader in cloud-based HCM and ERP solutions for large enterprises.

The company offers a subscription model ensuring steady revenue and continuous software updates.

Workday's focus on employee engagement tools like Peakon sets it apart in the market.

Upsides

Increased demand for cloud HCM solutions boosts Workday's market potential.

AI-driven analytics enhance Workday's financial management offerings with predictive insights.

Workday's partner ecosystem expansion, like with MetLife, opens new customer opportunities.

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