HR Operations Specialist

Employment Type: Full-Time Location Type: Remote Salary: [Salary information not provided]

Position Overview

Confluent is seeking a detail-oriented and proactive HR Operations Specialist to join our People team. This role is crucial for owning and enhancing critical HR processes that support our employee lifecycle. The ideal candidate is a natural problem-solver adept at identifying inefficiencies, managing escalations, and driving solutions. You will be a key point of contact for operational issues of medium complexity, ensuring the integrity and compliance of our HR systems and processes. This position is based in the US and will collaborate with the International People Support & Operations team, reporting to the Sr. Manager, People Operations.

Responsibilities

Employee Lifecycle & Data Management

• Oversee and streamline core HR processes including contractor onboarding/offboarding, internal transfers, and relocation administration.
• Ensure the accuracy of employee data through regular audits.
• Serve as the primary support for our Intern program extensions and related data management.
• Manage and approve employee data changes in Workday, ensuring all information is current and accurate.

Problem Resolution & Escalation Management

• Serve as the first escalation point for HR shared services support tickets, investigating issues and identifying next steps.
• Oversee daily I-9 compliance and support Right to Work, and Global Mobility escalations.
• Provide critical support for employees on Leave of Absence (LOA), ensuring a smooth transition and clear communication.

Process Improvement & Auditing

• Proactively identify opportunities for process improvement within day-to-day operations, developing and implementing more efficient workflows.
• Conduct regular audits of payroll processing and other key HR functions to ensure accuracy and compliance.

System & Project Support

• Participate in Workday system testing, providing valuable feedback to ensure updates and new features function as intended.
• Contribute to key HR Enablement projects, providing operational support and insights to ensure successful implementation.

Requirements

• 3+ years of hands-on experience managing day-to-day HR administration.
• Subject matter expertise with the employee hire-to-retire process.
• A strong sense of ownership and accountability; ability to see tasks through to a complete and thoughtful solution.
• Proven problem-solving skills; comfortable with ambiguity and skilled at troubleshooting complex employee inquiries and system issues.
• Previous experience with HR information systems is required; Workday experience is strongly preferred.
• Ability to maintain a high degree of confidentiality.
• Ability to work independently, multi-task, and follow up on projects and issues.
• Detail-oriented with strong follow-through.
• Excellent interpersonal and communication skills to interface with all levels of the organization across multiple teams.

About Confluent

Confluent is rewriting how data moves and what the world can do with it. Our platform puts information in motion, streaming in near real-time so companies can react faster, build smarter, and deliver experiences as dynamic as the world around them. We are a team of smart, curious individuals pushing toward something bigger, together, with no egos or solo acts.

Our Culture:

• We ask hard questions and give honest feedback.
• We show up for each other.
• We believe in One Confluent, One Team, One Data Streaming Platform.
• Belonging is the baseline; we work across time zones and backgrounds, knowing the best ideas come from different perspectives.
• We make space for everyone to lead, grow, and challenge what’s possible.

Application Instructions

[Application instructions not provided in the original description]